source:
  type: regulation
  id: reg-x-1024.37
  authority: 12 CFR §1024.37 — Force-placed insurance
  description: 'Regulation X §1024.37 sets requirements before [LENDER] may assess

    a borrower for force-placed hazard insurance: reasonable basis,

    45-day initial notice, 15-day reminder notice (delivered no sooner

    than 30 days after the initial notice), 45-day renewal notice,

    mandatory cancellation and refund within 15 days of evidence of

    borrower coverage, bona-fide-and-reasonable charge limitation.

    '
obligations:
- id: reg-x-1024.37-a
  canonical_id: reg-x-1024.37-a
  section: 12 CFR §1024.37(a)
  description: '(a): (a) Definition of force-placed insurance —(1) In general. For the purposes of this
    section, the term “force-placed insurance” means hazard insurance obtained by a servicer on behalf
    of the owner or assignee of a mortgage loan that insures the property securing such loan. (2) Types
    of insurance not c…'
  type: do
  tags:
  - regulator-direct
  - section-complete
  - cfpb-regulation
  primary_source:
    tier: 1
    authority: 12 CFR §1024.37(b)
    source_class: cfpb-regulation
    source_url: https://www.law.cornell.edu/cfr/text/12/1024.37
    snapshot_id: a61fbf1195547c30
    fetched_at: '2026-05-22T18:26:45Z'
    content_hash: sha256:8fb55fbb0a4472d3fcfb31d29904eb9e24a6a07f1573520881e954b4bc512bfc
    paragraph_quote: '(a) Definition of force-placed insurance —(1) In general. For the purposes of this
      section, the term “force-placed insurance” means hazard insurance obtained by a servicer on behalf
      of the owner or assignee of a mortgage loan that insures the property securing such loan. (2) Types
      of insurance not considered force-placed insurance. The following insurance does not constitute
      “force-placed insurance” under this section:'
    drafter_attestation: Verbatim subsection of 12 CFR §1024.37 from Cornell LII snapshot a61fbf1195547c30;
      body isolated between nav and notes; substring-verified.
  judgment: false
- id: reg-x-1024.37-i
  canonical_id: reg-x-1024.37-i
  section: 12 CFR §1024.37(i)
  description: '(i): (i) Hazard insurance required by the Flood Disaster Protection Act of 1973 . (ii)
    Hazard insurance obtained by a borrower but renewed by the borrower''s servicer as described in §
    1024.17(k)(1) , (2), or (5). (iii) Hazard insurance obtained by a borrower but renewed by the borrower''s
    servicer at its …'
  type: do
  tags:
  - regulator-direct
  - section-complete
  - cfpb-regulation
  primary_source:
    tier: 1
    authority: 12 CFR §1024.37(b)
    source_class: cfpb-regulation
    source_url: https://www.law.cornell.edu/cfr/text/12/1024.37
    snapshot_id: a61fbf1195547c30
    fetched_at: '2026-05-22T18:26:45Z'
    content_hash: sha256:8fb55fbb0a4472d3fcfb31d29904eb9e24a6a07f1573520881e954b4bc512bfc
    paragraph_quote: (i) Hazard insurance required by the Flood Disaster Protection Act of 1973 . (ii)
      Hazard insurance obtained by a borrower but renewed by the borrower's servicer as described in §
      1024.17(k)(1) , (2), or (5). (iii) Hazard insurance obtained by a borrower but renewed by the borrower's
      servicer at its discretion, if the borrower agrees.
    drafter_attestation: Verbatim subsection of 12 CFR §1024.37 from Cornell LII snapshot a61fbf1195547c30;
      body isolated between nav and notes; substring-verified.
  judgment: false
- id: reg-x-1024.37-b
  canonical_id: reg-x-1024.37-b
  section: 12 CFR §1024.37(b)
  description: '(b): (b) Basis for charging borrower for force-placed insurance. A servicer may not assess
    on a borrower a premium charge or fee related to force-placed insurance unless the servicer has a
    reasonable basis to believe that the borrower has failed to comply with the mortgage loan contract''s
    requirement to …'
  type: dont
  tags:
  - regulator-direct
  - section-complete
  - cfpb-regulation
  primary_source:
    tier: 1
    authority: 12 CFR §1024.37(b)
    source_class: cfpb-regulation
    source_url: https://www.law.cornell.edu/cfr/text/12/1024.37
    snapshot_id: a61fbf1195547c30
    fetched_at: '2026-05-22T18:26:45Z'
    content_hash: sha256:8fb55fbb0a4472d3fcfb31d29904eb9e24a6a07f1573520881e954b4bc512bfc
    paragraph_quote: (b) Basis for charging borrower for force-placed insurance. A servicer may not assess
      on a borrower a premium charge or fee related to force-placed insurance unless the servicer has
      a reasonable basis to believe that the borrower has failed to comply with the mortgage loan contract's
      requirement to maintain hazard insurance .
    drafter_attestation: Verbatim subsection of 12 CFR §1024.37 from Cornell LII snapshot a61fbf1195547c30;
      body isolated between nav and notes; substring-verified.
  judgment: false
- id: reg-x-1024.37-c
  canonical_id: reg-x-1024.37-c
  section: 12 CFR §1024.37(c)
  description: '(c): (c) Requirements before charging borrower for force-placed insurance —(1) In general.
    Before a servicer assesses on a borrower any premium charge or fee related to force-placed insurance,
    the servicer must:'
  type: do
  tags:
  - regulator-direct
  - section-complete
  - cfpb-regulation
  primary_source:
    tier: 1
    authority: 12 CFR §1024.37(b)
    source_class: cfpb-regulation
    source_url: https://www.law.cornell.edu/cfr/text/12/1024.37
    snapshot_id: a61fbf1195547c30
    fetched_at: '2026-05-22T18:26:45Z'
    content_hash: sha256:8fb55fbb0a4472d3fcfb31d29904eb9e24a6a07f1573520881e954b4bc512bfc
    paragraph_quote: '(c) Requirements before charging borrower for force-placed insurance —(1) In general.
      Before a servicer assesses on a borrower any premium charge or fee related to force-placed insurance,
      the servicer must:'
    drafter_attestation: Verbatim subsection of 12 CFR §1024.37 from Cornell LII snapshot a61fbf1195547c30;
      body isolated between nav and notes; substring-verified.
  judgment: false
- id: reg-x-1024.37-i
  canonical_id: reg-x-1024.37-i
  section: 12 CFR §1024.37(i)
  description: '(i): (i) Deliver to a borrower or place in the mail a written notice containing the information
    required by paragraph (c)(2) of this section at least 45 days before a servicer assesses on a borrower
    such charge or fee; (ii) Deliver to the borrower or place in the mail a written notice in accordance
    with …'
  type: do
  tags:
  - regulator-direct
  - section-complete
  - cfpb-regulation
  primary_source:
    tier: 1
    authority: 12 CFR §1024.37(b)
    source_class: cfpb-regulation
    source_url: https://www.law.cornell.edu/cfr/text/12/1024.37
    snapshot_id: a61fbf1195547c30
    fetched_at: '2026-05-22T18:26:45Z'
    content_hash: sha256:8fb55fbb0a4472d3fcfb31d29904eb9e24a6a07f1573520881e954b4bc512bfc
    paragraph_quote: '(i) Deliver to a borrower or place in the mail a written notice containing the information
      required by paragraph (c)(2) of this section at least 45 days before a servicer assesses on a borrower
      such charge or fee; (ii) Deliver to the borrower or place in the mail a written notice in accordance
      with paragraph (d)(1) of this section; and (iii) By the end of the 15-day period beginning on the
      date the written notice described in paragraph (c)(1)(ii) of this section was delivered to the borrower
      or placed in the mail, not have received, from the borrower or otherwise, evidence demonstrating
      that the borrower has had in place, continuously, hazard insurance coverage that complies with the
      loan contract''s requirements to maintain hazard insurance . (2) Content of notice. The notice required
      by paragraph (c)(1)(i) of this section shall set forth the following information:'
    drafter_attestation: Verbatim subsection of 12 CFR §1024.37 from Cornell LII snapshot a61fbf1195547c30;
      body isolated between nav and notes; substring-verified.
  judgment: false
- id: reg-x-1024.37-i
  canonical_id: reg-x-1024.37-i
  section: 12 CFR §1024.37(i)
  description: '(i): (i) The date of the notice; (ii) The servicer ''s name and mailing address; (iii)
    The borrower''s name and mailing address; (iv) A statement that requests the borrower to provide hazard
    insurance information for the borrower''s property and identifies the property by its physical address;'
  type: do
  tags:
  - regulator-direct
  - section-complete
  - cfpb-regulation
  primary_source:
    tier: 1
    authority: 12 CFR §1024.37(b)
    source_class: cfpb-regulation
    source_url: https://www.law.cornell.edu/cfr/text/12/1024.37
    snapshot_id: a61fbf1195547c30
    fetched_at: '2026-05-22T18:26:45Z'
    content_hash: sha256:8fb55fbb0a4472d3fcfb31d29904eb9e24a6a07f1573520881e954b4bc512bfc
    paragraph_quote: (i) The date of the notice; (ii) The servicer 's name and mailing address; (iii)
      The borrower's name and mailing address; (iv) A statement that requests the borrower to provide
      hazard insurance information for the borrower's property and identifies the property by its physical
      address;
    drafter_attestation: Verbatim subsection of 12 CFR §1024.37 from Cornell LII snapshot a61fbf1195547c30;
      body isolated between nav and notes; substring-verified.
  judgment: false
- id: reg-x-1024.37-v
  canonical_id: reg-x-1024.37-v
  section: 12 CFR §1024.37(v)
  description: '(v): (v) A statement that: (A) The borrower''s hazard insurance is expiring, has expired,
    or provides insufficient coverage, as applicable; (B) The servicer does not have evidence that the
    borrower has hazard insurance coverage past the expiration date or evidence that the borrower has
    hazard insurance th…'
  type: do
  tags:
  - regulator-direct
  - section-complete
  - cfpb-regulation
  primary_source:
    tier: 1
    authority: 12 CFR §1024.37(b)
    source_class: cfpb-regulation
    source_url: https://www.law.cornell.edu/cfr/text/12/1024.37
    snapshot_id: a61fbf1195547c30
    fetched_at: '2026-05-22T18:26:45Z'
    content_hash: sha256:8fb55fbb0a4472d3fcfb31d29904eb9e24a6a07f1573520881e954b4bc512bfc
    paragraph_quote: '(v) A statement that: (A) The borrower''s hazard insurance is expiring, has expired,
      or provides insufficient coverage, as applicable; (B) The servicer does not have evidence that the
      borrower has hazard insurance coverage past the expiration date or evidence that the borrower has
      hazard insurance that provides sufficient coverage, as applicable; and (C) If applicable, identifies
      the type of hazard insurance for which the servicer lacks evidence of coverage; (vi) A statement
      that hazard insurance is required on the borrower''s property, and that the servicer has purchased
      or will purchase, as applicable, such insurance at the borrower''s expense; (vii) A statement requesting
      the borrower to promptly provide the servicer with insurance information; (viii) A description of
      the requested insurance information and how the borrower may provide such information, and if applicable,
      a statement that the requested information must be in writing; (ix) A statement that insurance the
      servicer has purchased or purchases: (A) May cost significantly more than hazard insurance purchased
      by the borrower; (B) Not provide as much coverage as hazard insurance purchased by the borrower;'
    drafter_attestation: Verbatim subsection of 12 CFR §1024.37 from Cornell LII snapshot a61fbf1195547c30;
      body isolated between nav and notes; substring-verified.
  judgment: false
- id: reg-x-1024.37-x
  canonical_id: reg-x-1024.37-x
  section: 12 CFR §1024.37(x)
  description: '(x): (x) The servicer ''s telephone number for borrower inquiries; and (xi) If applicable,
    a statement advising the borrower to review additional information provided in the same transmittal.
    (3) Format. A servicer must set the information required by paragraphs (c)(2)(iv), (vi), and (ix)(A)
    and (B) in bo…'
  type: dont
  tags:
  - regulator-direct
  - section-complete
  - cfpb-regulation
  primary_source:
    tier: 1
    authority: 12 CFR §1024.37(b)
    source_class: cfpb-regulation
    source_url: https://www.law.cornell.edu/cfr/text/12/1024.37
    snapshot_id: a61fbf1195547c30
    fetched_at: '2026-05-22T18:26:45Z'
    content_hash: sha256:8fb55fbb0a4472d3fcfb31d29904eb9e24a6a07f1573520881e954b4bc512bfc
    paragraph_quote: (x) The servicer 's telephone number for borrower inquiries; and (xi) If applicable,
      a statement advising the borrower to review additional information provided in the same transmittal.
      (3) Format. A servicer must set the information required by paragraphs (c)(2)(iv), (vi), and (ix)(A)
      and (B) in bold text, except that the information about the physical address of the borrower's property
      required by paragraph (c)(2)(iv) of this section may be set in regular text. A servicer may use
      form MS-3A in appendix MS-3 of this part to comply with the requirements of paragraphs (c)(1)(i)
      and (2) of this section. (4) Additional information. Except for the mortgage loan account number,
      a servicer may not include any information other than information required by paragraph (c)(2) of
      this section in the written notice required by paragraph (c)(1)(i) of this section. However, a servicer
      may provide such additional information to a borrower on separate pieces of paper in the same transmittal.
    drafter_attestation: Verbatim subsection of 12 CFR §1024.37 from Cornell LII snapshot a61fbf1195547c30;
      body isolated between nav and notes; substring-verified.
  judgment: false
- id: reg-x-1024.37-d
  canonical_id: reg-x-1024.37-d
  section: 12 CFR §1024.37(d)
  description: '(d): (d) Reminder notice —(1) In general. The notice required by paragraph (c)(1)(ii)
    of this section shall be delivered to the borrower or placed in the mail at least 15 days before a
    servicer assesses on a borrower a premium charge or fee related to force-placed insurance. A servicer
    may not deliver to…'
  type: dont
  tags:
  - regulator-direct
  - section-complete
  - cfpb-regulation
  primary_source:
    tier: 1
    authority: 12 CFR §1024.37(b)
    source_class: cfpb-regulation
    source_url: https://www.law.cornell.edu/cfr/text/12/1024.37
    snapshot_id: a61fbf1195547c30
    fetched_at: '2026-05-22T18:26:45Z'
    content_hash: sha256:8fb55fbb0a4472d3fcfb31d29904eb9e24a6a07f1573520881e954b4bc512bfc
    paragraph_quote: '(d) Reminder notice —(1) In general. The notice required by paragraph (c)(1)(ii)
      of this section shall be delivered to the borrower or placed in the mail at least 15 days before
      a servicer assesses on a borrower a premium charge or fee related to force-placed insurance. A servicer
      may not deliver to a borrower or place in the mail the notice required by paragraph (c)(1)(ii) of
      this section until at least 30 days after delivering to the borrower or placing in the mail the
      written notice required by paragraph (c)(1)(i) of this section. (2) Content of the reminder notice
      —(i) Servicer receiving no insurance information. A servicer that receives no hazard insurance information
      after delivering to the borrower or placing in the mail the notice required by paragraph (c)(1)(i)
      of this section must set forth in the notice required by paragraph (c)(1)(ii) of this section: (A)
      The date of the notice; (B) A statement that the notice is the second and final notice; (C) The
      information required by paragraphs (c)(2)(ii) through (xi) of this section; and (D) The cost of
      the force-placed insurance, stated as an annual premium, except if a servicer does not know the
      cost of force-placed insurance, a reasonable estimate shall be disclosed and identified as such.
      (ii) Servicer lacking evidence of continuous coverage. A servicer that has received hazard insurance
      information after delivering to a borrower or placing in the mail the notice required by paragraph
      (c)(1)(i) of this section, but has not received, from the borrower or otherwise, evidence demonstrating
      that the borrower has had sufficient hazard insurance coverage in place continuously, must set forth
      in the notice required by paragraph (c)(1)(ii) of this section the following information: (A) The
      date of the notice; (B) The information required by paragraphs (c)(2)(ii) through (iv) and (ix)
      through (xi) and (d)(2)(i)(B) and (D) of this section; (C) A statement that the servicer has received
      the hazard insurance information that the borrower provided; (D) A statement that requests the borrower
      to provide the information that is missing; (E) A statement that the borrower will be charged for
      insurance the servicer has purchased or purchases for the period of time during which the servicer
      is unable to verify coverage; (3) Format. A servicer must set the information required by paragraphs
      (d)(2)(i)(B) and (D) of this section in bold text. The requirements of paragraph (c)(3) of this
      section apply to the information required by paragraph (d)(2)(i)(C) of this section. A servicer
      may use form MS-3B in appendix MS-3 of this part to comply with the requirements of paragraphs (d)(1)
      and (d)(2)(i) of this section. A servicer may use form MS-3C in appendix MS-3 of this part to comply
      with the requirements of paragraphs (d)(1) and (d)(2)(ii) of this section. (4) Additional information.
      Except for the borrower''s mortgage loan account number, a servicer may not include any information
      other than information required by paragraph (d)(2)(i) or (ii) of this section, as applicable, in
      the written notice required by paragraph (c)(1)(ii) of this section. However, a servicer may provide
      such additional information to a borrower on separate pieces of paper in the same transmittal. (5)
      Updating notice with borrower information. If a servicer receives new information about a borrower''s
      hazard insurance after a written notice required by paragraph (c)(1)(ii) of this section has been
      put into production, the servicer is not required to update such notice based on the new information
      so long as the notice was put into production a reasonable time prior to the servicer delivering
      the notice to the borrower or placing the notice in the mail.'
    drafter_attestation: Verbatim subsection of 12 CFR §1024.37 from Cornell LII snapshot a61fbf1195547c30;
      body isolated between nav and notes; substring-verified.
  judgment: false
- id: reg-x-1024.37-e
  canonical_id: reg-x-1024.37-e
  section: 12 CFR §1024.37(e)
  description: '(e): (e) Renewing or replacing force-placed insurance —(1) In general. Before a servicer
    assesses on a borrower a premium charge or fee related to renewing or replacing existing force-placed
    insurance, a servicer must:'
  type: do
  tags:
  - regulator-direct
  - section-complete
  - cfpb-regulation
  primary_source:
    tier: 1
    authority: 12 CFR §1024.37(b)
    source_class: cfpb-regulation
    source_url: https://www.law.cornell.edu/cfr/text/12/1024.37
    snapshot_id: a61fbf1195547c30
    fetched_at: '2026-05-22T18:26:45Z'
    content_hash: sha256:8fb55fbb0a4472d3fcfb31d29904eb9e24a6a07f1573520881e954b4bc512bfc
    paragraph_quote: '(e) Renewing or replacing force-placed insurance —(1) In general. Before a servicer
      assesses on a borrower a premium charge or fee related to renewing or replacing existing force-placed
      insurance, a servicer must:'
    drafter_attestation: Verbatim subsection of 12 CFR §1024.37 from Cornell LII snapshot a61fbf1195547c30;
      body isolated between nav and notes; substring-verified.
  judgment: false
- id: reg-x-1024.37-i
  canonical_id: reg-x-1024.37-i
  section: 12 CFR §1024.37(i)
  description: '(i): (i) Deliver to the borrower or place in the mail a written notice containing the
    information set forth in paragraph (e)(2) of this section at least 45 days before assessing on a borrower
    such charge or fee; and (ii) By the end of the 45-day period beginning on the date the written notice
    required by…'
  type: dont
  tags:
  - regulator-direct
  - section-complete
  - cfpb-regulation
  primary_source:
    tier: 1
    authority: 12 CFR §1024.37(b)
    source_class: cfpb-regulation
    source_url: https://www.law.cornell.edu/cfr/text/12/1024.37
    snapshot_id: a61fbf1195547c30
    fetched_at: '2026-05-22T18:26:45Z'
    content_hash: sha256:8fb55fbb0a4472d3fcfb31d29904eb9e24a6a07f1573520881e954b4bc512bfc
    paragraph_quote: '(i) Deliver to the borrower or place in the mail a written notice containing the
      information set forth in paragraph (e)(2) of this section at least 45 days before assessing on a
      borrower such charge or fee; and (ii) By the end of the 45-day period beginning on the date the
      written notice required by paragraph (e)(1)(i) of this section was delivered to the borrower or
      placed in the mail, not have received, from the borrower or otherwise, evidence demonstrating that
      the borrower has purchased hazard insurance coverage that complies with the loan contract''s requirements
      to maintain hazard insurance . (iii) Charging a borrower before end of notice period. Notwithstanding
      paragraphs (e)(1)(i) and (ii) of this section, if not prohibited by State or other applicable law,
      if a servicer has renewed or replaced existing force-placed insurance and receives evidence demonstrating
      that the borrower lacked insurance coverage for some period of time following the expiration of
      the existing force-placed insurance (including during the notice period prescribed by paragraph
      (e)(1) of this section), the servicer may, promptly upon receiving such evidence, assess on the
      borrower a premium charge or fee related to renewing or replacing existing force-placed insurance
      for that period of time. (2) Content of renewal notice. The notice required by paragraph (e)(1)(i)
      of this section shall set forth the following information:'
    drafter_attestation: Verbatim subsection of 12 CFR §1024.37 from Cornell LII snapshot a61fbf1195547c30;
      body isolated between nav and notes; substring-verified.
  judgment: false
- id: reg-x-1024.37-i
  canonical_id: reg-x-1024.37-i
  section: 12 CFR §1024.37(i)
  description: '(i): (i) The date of the notice; (ii) The servicer ''s name and mailing address; (iii)
    The borrower''s name and mailing address; (iv) A statement that requests the borrower to update the
    hazard insurance information for the borrower''s property and identifies the borrower''s property
    by its physical address;'
  type: do
  tags:
  - regulator-direct
  - section-complete
  - cfpb-regulation
  primary_source:
    tier: 1
    authority: 12 CFR §1024.37(b)
    source_class: cfpb-regulation
    source_url: https://www.law.cornell.edu/cfr/text/12/1024.37
    snapshot_id: a61fbf1195547c30
    fetched_at: '2026-05-22T18:26:45Z'
    content_hash: sha256:8fb55fbb0a4472d3fcfb31d29904eb9e24a6a07f1573520881e954b4bc512bfc
    paragraph_quote: (i) The date of the notice; (ii) The servicer 's name and mailing address; (iii)
      The borrower's name and mailing address; (iv) A statement that requests the borrower to update the
      hazard insurance information for the borrower's property and identifies the borrower's property
      by its physical address;
    drafter_attestation: Verbatim subsection of 12 CFR §1024.37 from Cornell LII snapshot a61fbf1195547c30;
      body isolated between nav and notes; substring-verified.
  judgment: false
- id: reg-x-1024.37-v
  canonical_id: reg-x-1024.37-v
  section: 12 CFR §1024.37(v)
  description: '(v): (v) A statement that the servicer previously purchased insurance on the borrower''s
    property and assessed the cost of the insurance to the borrower because the servicer did not have
    evidence that the borrower had hazard insurance coverage for the property; (vi) A statement that:
    (A) The insurance the…'
  type: dont
  tags:
  - regulator-direct
  - section-complete
  - cfpb-regulation
  primary_source:
    tier: 1
    authority: 12 CFR §1024.37(b)
    source_class: cfpb-regulation
    source_url: https://www.law.cornell.edu/cfr/text/12/1024.37
    snapshot_id: a61fbf1195547c30
    fetched_at: '2026-05-22T18:26:45Z'
    content_hash: sha256:8fb55fbb0a4472d3fcfb31d29904eb9e24a6a07f1573520881e954b4bc512bfc
    paragraph_quote: '(v) A statement that the servicer previously purchased insurance on the borrower''s
      property and assessed the cost of the insurance to the borrower because the servicer did not have
      evidence that the borrower had hazard insurance coverage for the property; (vi) A statement that:
      (A) The insurance the servicer purchased previously has expired or is expiring, as applicable; and
      (B) Because hazard insurance is required on the borrower''s property, the servicer intends to maintain
      insurance on the property by renewing or replacing the insurance it previously purchased; (vii)
      A statement informing the borrower: (A) That insurance the servicer purchases may cost significantly
      more than hazard insurance purchased by the borrower; (B) That such insurance may not provide as
      much coverage as hazard insurance purchased by the borrower; and (C) The cost of the force-placed
      insurance, stated as an annual premium, except if a servicer does not know the cost of force-placed
      insurance, a reasonable estimate shall be disclosed and identified as such. (viii) A statement that
      if the borrower purchases hazard insurance , the borrower should promptly provide the servicer with
      insurance information. (ix) A description of the requested insurance information and how the borrower
      may provide such information, and if applicable, a statement that the requested information must
      be in writing;'
    drafter_attestation: Verbatim subsection of 12 CFR §1024.37 from Cornell LII snapshot a61fbf1195547c30;
      body isolated between nav and notes; substring-verified.
  judgment: false
- id: reg-x-1024.37-x
  canonical_id: reg-x-1024.37-x
  section: 12 CFR §1024.37(x)
  description: '(x): (x) The servicer ''s telephone number for borrower inquiries; and (xi) If applicable,
    a statement advising a borrower to review additional information provided in the same transmittal.
    (3) Format. A servicer must set the information required by paragraphs (e)(2)(iv), (vi)(B), and (vii)(A)
    through (C)…'
  type: dont
  tags:
  - regulator-direct
  - section-complete
  - cfpb-regulation
  primary_source:
    tier: 1
    authority: 12 CFR §1024.37(b)
    source_class: cfpb-regulation
    source_url: https://www.law.cornell.edu/cfr/text/12/1024.37
    snapshot_id: a61fbf1195547c30
    fetched_at: '2026-05-22T18:26:45Z'
    content_hash: sha256:8fb55fbb0a4472d3fcfb31d29904eb9e24a6a07f1573520881e954b4bc512bfc
    paragraph_quote: (x) The servicer 's telephone number for borrower inquiries; and (xi) If applicable,
      a statement advising a borrower to review additional information provided in the same transmittal.
      (3) Format. A servicer must set the information required by paragraphs (e)(2)(iv), (vi)(B), and
      (vii)(A) through (C) of this section in bold text, except that the information about the physical
      address of the borrower's property required by paragraph (e)(2)(iv) may be set in regular text.
      A servicer may use form MS-3D in appendix MS-3 of this part to comply with the requirements of paragraphs
      (e)(1)(i) and (2) of this section. (4) Additional information. Except for the borrower's mortgage
      loan account number, a servicer may not include any information other than information required
      by paragraph (e)(2) of this section in the written notice required by paragraph (e)(1) of this section.
      However, a servicer may provide such additional information to a borrower on separate pieces of
      paper in the same transmittal. (5) Frequency of renewal notices. Before each anniversary of a servicer
      purchasing force-placed insurance on a borrower's property, the servicer shall deliver to the borrower
      or place in the mail the written notice required by paragraph (e)(1) of this section. A servicer
      is not required to provide the written notice required by paragraph (e)(1) of this section more
      than once a year.
    drafter_attestation: Verbatim subsection of 12 CFR §1024.37 from Cornell LII snapshot a61fbf1195547c30;
      body isolated between nav and notes; substring-verified.
  judgment: false
- id: reg-x-1024.37-f
  canonical_id: reg-x-1024.37-f
  section: 12 CFR §1024.37(f)
  description: '(f): (f) Mailing the notices. If a servicer mails a written notice required by paragraphs
    (c)(1)(i), (c)(1)(ii), or (e)(1) of this section, the servicer must use a class of mail not less than
    first-class mail.'
  type: do
  tags:
  - regulator-direct
  - section-complete
  - cfpb-regulation
  primary_source:
    tier: 1
    authority: 12 CFR §1024.37(b)
    source_class: cfpb-regulation
    source_url: https://www.law.cornell.edu/cfr/text/12/1024.37
    snapshot_id: a61fbf1195547c30
    fetched_at: '2026-05-22T18:26:45Z'
    content_hash: sha256:8fb55fbb0a4472d3fcfb31d29904eb9e24a6a07f1573520881e954b4bc512bfc
    paragraph_quote: (f) Mailing the notices. If a servicer mails a written notice required by paragraphs
      (c)(1)(i), (c)(1)(ii), or (e)(1) of this section, the servicer must use a class of mail not less
      than first-class mail.
    drafter_attestation: Verbatim subsection of 12 CFR §1024.37 from Cornell LII snapshot a61fbf1195547c30;
      body isolated between nav and notes; substring-verified.
  judgment: false
- id: reg-x-1024.37-g
  canonical_id: reg-x-1024.37-g
  section: 12 CFR §1024.37(g)
  description: '(g): (g) Cancellation of force-placed insurance. Within 15 days of receiving, from the
    borrower or otherwise, evidence demonstrating that the borrower has had in place hazard insurance
    coverage that complies with the loan contract''s requirements to maintain hazard insurance , a servicer
    must: (1) Cancel …'
  type: do
  tags:
  - regulator-direct
  - section-complete
  - cfpb-regulation
  primary_source:
    tier: 1
    authority: 12 CFR §1024.37(b)
    source_class: cfpb-regulation
    source_url: https://www.law.cornell.edu/cfr/text/12/1024.37
    snapshot_id: a61fbf1195547c30
    fetched_at: '2026-05-22T18:26:45Z'
    content_hash: sha256:8fb55fbb0a4472d3fcfb31d29904eb9e24a6a07f1573520881e954b4bc512bfc
    paragraph_quote: '(g) Cancellation of force-placed insurance. Within 15 days of receiving, from the
      borrower or otherwise, evidence demonstrating that the borrower has had in place hazard insurance
      coverage that complies with the loan contract''s requirements to maintain hazard insurance , a servicer
      must: (1) Cancel the force-placed insurance the servicer purchased to insure the borrower''s property;
      and (2) Refund to such borrower all force-placed insurance premium charges and related fees paid
      by such borrower for any period of overlapping insurance coverage and remove from the borrower''s
      account all force-placed insurance charges and related fees for such period that the servicer has
      assessed to the borrower.'
    drafter_attestation: Verbatim subsection of 12 CFR §1024.37 from Cornell LII snapshot a61fbf1195547c30;
      body isolated between nav and notes; substring-verified.
  judgment: false
- id: reg-x-1024.37-h
  canonical_id: reg-x-1024.37-h
  section: 12 CFR §1024.37(h)
  description: '(h): (h) Limitations on force-placed insurance charges —(1) In general. Except for charges
    subject to State regulation as the business of insurance and charges authorized by the Flood Disaster
    Protection Act of 1973 , all charges related to force-placed insurance assessed to a borrower by or
    through the …'
  type: dont
  tags:
  - regulator-direct
  - section-complete
  - cfpb-regulation
  primary_source:
    tier: 1
    authority: 12 CFR §1024.37(b)
    source_class: cfpb-regulation
    source_url: https://www.law.cornell.edu/cfr/text/12/1024.37
    snapshot_id: a61fbf1195547c30
    fetched_at: '2026-05-22T18:26:45Z'
    content_hash: sha256:8fb55fbb0a4472d3fcfb31d29904eb9e24a6a07f1573520881e954b4bc512bfc
    paragraph_quote: (h) Limitations on force-placed insurance charges —(1) In general. Except for charges
      subject to State regulation as the business of insurance and charges authorized by the Flood Disaster
      Protection Act of 1973 , all charges related to force-placed insurance assessed to a borrower by
      or through the servicer must be bona fide and reasonable. (2) Bona fide and reasonable charge. A
      bona fide and reasonable charge is a charge for a service actually performed that bears a reasonable
      relationship to the servicer 's cost of providing the service, and is not otherwise prohibited by
      applicable law.
    drafter_attestation: Verbatim subsection of 12 CFR §1024.37 from Cornell LII snapshot a61fbf1195547c30;
      body isolated between nav and notes; substring-verified.
  judgment: false
- id: reg-x-1024.37-i
  canonical_id: reg-x-1024.37-i
  section: 12 CFR §1024.37(i)
  description: '(i): (i) Relationship to Flood Disaster Protection Act of 1973 . If permitted by regulation
    under section 102(e) of the Flood Disaster Protection Act of 1973 , a servicer subject to the requirements
    of this section may deliver to the borrower or place in the mail any notice required by this section
    and t…'
  type: do
  tags:
  - regulator-direct
  - section-complete
  - cfpb-regulation
  primary_source:
    tier: 1
    authority: 12 CFR §1024.37(b)
    source_class: cfpb-regulation
    source_url: https://www.law.cornell.edu/cfr/text/12/1024.37
    snapshot_id: a61fbf1195547c30
    fetched_at: '2026-05-22T18:26:45Z'
    content_hash: sha256:8fb55fbb0a4472d3fcfb31d29904eb9e24a6a07f1573520881e954b4bc512bfc
    paragraph_quote: (i) Relationship to Flood Disaster Protection Act of 1973 . If permitted by regulation
      under section 102(e) of the Flood Disaster Protection Act of 1973 , a servicer subject to the requirements
      of this section may deliver to the borrower or place in the mail any notice required by this section
      and the notice required by section 102(e) of the Flood Disaster Protection Act of 1973 on separate
      pieces of paper in the same transmittal. [ 78 FR 10876 , Feb. 14, 2013, as amended at 81 FR 72372
      , Oct. 19, 2016] Flood Disaster Protection Act of 1973 CFR Toolbox Law about... Articles from Wex
      Table of Popular Names Parallel Table of Authorities Accessibility About LII Contact us Advertise
      here Help Terms of use Privacy
    drafter_attestation: Verbatim subsection of 12 CFR §1024.37 from Cornell LII snapshot a61fbf1195547c30;
      body isolated between nav and notes; substring-verified.
  judgment: false
