source:
  type: guide
  id: fnma-svc-a4-2.1-01
  authority: Fannie Mae Servicing Guide A4-2.1-01 — Preventing Defaults and Managing
    Delinquencies
  description: Fannie Mae Servicing Guide A4-2.1-01 — Preventing Defaults and Managing
    Delinquencies.
  coverage_tier: operative
obligations:
- id: fnma-svc-a4-2.1-01-full
  canonical_id: fnma-svc-a4-2.1-01-full
  section: Fannie Mae Servicing Guide A4-2.1-01 — Preventing Defaults and Managing
    Delinquencies
  type: do
  tags:
  - regulator-direct
  - fnma
  - servicing-guide
  - corpus-expansion
  - tier-operative
  primary_source:
    tier: 1
    authority: Fannie Mae Servicing Guide A4-2.1-01 — Preventing Defaults and Managing
      Delinquencies
    source_class: fnma-guide
    source_url: https://singlefamily.fanniemae.com/media/document/pdf/servicing-guide
    snapshot_id: cf63a82bbb4adfba
    fetched_at: '2026-05-22T23:53:19Z'
    content_hash: sha256:89df66c43baad07f8a8dd9d224492fff7d15e8839edba02ad0e74c7e50fe5da3
    paragraph_quote: 'A4-2.1-01, Preventing Defaults and Managing Delinquencies (09/09/2020)
      Introduction This topic contains the following: General Responsibilities for
      Preventing Defaults and Managing Delinquencies General Responsibilities for
      Preventing Defaults and Managing Delinquencies The servicer must take the actions
      described in the following table in the servicing of Fannie Mae mortgage loans.
      ✓ The servicer must… Identify and distinguish the pool issue date of a MBS mortgage
      loan and be familiar with the varying servicing requirements applicable to those
      pool issue dates. Adapt its systems to be able to identify the MBS issue dates
      for PFP mortgage loans in MBS pools. Comply with all speciﬁc written direction
      Fannie Mae issues to an individual servicer regarding actions to be taken in
      connection with preventing a foreclosure, including, but not limited to, actions
      to be taken in connection with payment deferrals, mortgage loan modiﬁcations,
      short sales, and Mortgage Releases, with respect to either • all mortgage loans
      purchased or securitized by Fannie Mae, or • a designated population. Cooperate
      with third parties engaged by Fannie Mae to support the servicer in the fulﬁllment
      of the servicer’s obligations that may impose additional requirements. Establish
      a practice for servicing delinquent mortgage loans that follows the accepted
      standards used by prudent servicers. Published May 13, 2026 143 ✓ The servicer
      must… Apply the requirements of a borrower Delinquency Management Model that
      allows a borrower to contact one individual or a dedicated team of individuals
      in the servicer’s organization to obtain accurate information on the various
      foreclosure prevention alternatives available to the borrower. If the servicer
      develops a model for itself or any other investor, it must apply the requirements
      of the model to mortgage loans serviced for Fannie Mae. Employ collection and
      foreclosure prevention strategies that are designed to meet the goal of bringing
      delinquent mortgage loans current in as short a time as possible. Ensure that
      all notices and information provided to the borrower are clear and understandable.
      Be aware of any programs that may assist a borrower in resolving their delinquencies,
      or of any housing counseling agencies that may help them in their debt management
      and provide information on and refer the borrower to those programs or agencies
      when it is appropriate. Some of the servicer’s operational requirements for
      servicing delinquent mortgage loans are listed in the following table. ✓ The
      servicer must have… An accounting system that immediately alerts the appropriate
      department that a mortgage loan is delinquent. A collection department staﬀ
      that is familiar with all FHA, HUD, VA, RD, mortgage insurer, and Fannie Mae
      procedural and reporting requirements, if applicable. Procedures to • advise
      the borrower on how to avoid or cure delinquencies, • instruct the borrower
      on how to obtain information about housing counseling, and • refer the borrower
      to housing counseling upon receipt of the borrower’s request. Guidelines for
      the individual analysis of each delinquency. Published May 13, 2026 144 ✓ The
      servicer must have… Instructions and adequate controls for the following: •
      sending delinquency notices, • assessing late charges, • applying or returning
      partial payments, • maintaining collection histories, and • reporting delinquencies
      to credit bureaus. Management review procedures to evaluate the borrower’s actions
      and the servicer’s collection eﬀorts before the execution of a workout option
      or the decision to start liquidation proceedings. Recent Related Announcements
      The table below provides references to recently issued Announcements that are
      related to this topic. Announcements Issue Date Announcement SVC-2020-04 September
      9, 2020'
  judgment: false
