source:
  type: guide
  id: fhlmc-3501.2
  authority: Freddie Mac Single-Family Seller/Servicer Guide Section 3501.2 — Servicer
    performance metrics
  description: Freddie Mac Single-Family Seller/Servicer Guide Section 3501.2 — Servicer
    performance metrics.
  coverage_tier: operative
obligations:
- id: fhlmc-3501.2-full
  canonical_id: fhlmc-3501.2-full
  section: Freddie Mac Single-Family Seller/Servicer Guide Section 3501.2 — Servicer
    performance metrics
  type: do
  tags:
  - regulator-direct
  - fhlmc
  - freddie-guide
  - corpus-expansion
  - tier-operative
  primary_source:
    tier: 1
    authority: Freddie Mac Single-Family Seller/Servicer Guide Section 3501.2 — Servicer
      performance metrics
    source_class: fhlmc-guide
    source_url: https://guide.freddiemac.com/ci-guide
    snapshot_id: 5869ee9e606cd4ae
    fetched_at: '2026-05-23T00:27:40Z'
    content_hash: sha256:9a1b23e5024bb369e7a59d36b3702383c11ace68b5d209fdef791bc8f955c637
    paragraph_quote: '3501.2: Servicer performance metrics (11/19/25) This section
      contains requirements related to: ■ Servicer performance ■ Servicer performance
      results ■ Freddie Mac Servicer Honors and Rewards Program (SHARP)SM (a) Servicer
      performance The Servicer Success Scorecard is a confidential monthly performance
      review for all Servicers that measures a Servicer’s performance based on key
      metrics in certain categories, such as investor reporting and default management.
      Each Servicer’s performance results are published monthly in a Servicer Success
      Scorecard at https://sf.freddiemac.com/docs/pdf/step-by-step-guides/serv_success_prog.pdf.
      The Servicer Success Scorecard performance metrics, and changes thereto by Freddie
      Mac, are incorporated into and made a part of the Guide and other Purchase Documents
      by this reference. Certain Servicers may have individual performance goals based
      on the metrics in the Servicer Success Scorecard that are incorporated into
      their Purchase Documents. Freddie Mac reserves the right to amend the performance
      metrics, modify how the rankings are determined (as described below) and revise
      the content of the Servicer Success Scorecard or SHARP (as described below)
      at any time. Each Servicer Success Scorecard is considered to be “confidential
      information” for purposes of Section 1201.8. For additional information on Freddie
      Mac’s default management or investor reporting performance categories, see Sections
      9201.5 and 8301.1(c), respectively. (b) Servicer performance results Freddie
      Mac will regularly monitor each Servicer’s performance against the metrics in
      the Servicer Success Scorecard. Servicers will be placed into groups based upon
      similarities in Servicers’ portfolios (each a “rank group”). The rank groups
      will be determined based upon portfolio composition parameters determined by
      Freddie Mac. Freddie Mac Single-Family Seller/Servicer Guide Chapter 3501 As
      of 11/19/25 Page 3501-4 For certain rank groups, the Servicer Success Scorecard
      will provide a Servicer with overall rankings, monthly and annual (for that
      calendar year), as applicable, compared to other Servicers in such Servicer’s
      rank group in the default management category. A Servicer will be presumed to
      have an unacceptable Servicer Success Scorecard result if the Servicer’s overall
      monthly or annual ranking in the default management category is in the bottom
      25% of ranked Servicers in the Servicer’s rank group. Freddie Mac considers
      the following factors in evaluating the Servicer’s overall performance when
      evaluating for potential disqualification or suspension: ■ Trends in performance,
      ■ Adequacy of staffing, ■ Audit results, ■ The Servicer Success Scorecard results,
      ■ Servicer Success File Reviews, and/or ■ Compliance with all requirements of
      the Purchase Documents. (c) SHARP For details on SHARP, Freddie Mac’s rewards
      and recognition program based on Servicer performance results, visit the Freddie
      Mac SHARP webpage at: https://sf.freddiemac.com/working-with-us/servicing/products-
      programs/sharp/overview. Freddie Mac Single-Family Seller/Servicer Guide Chapter
      3601 As of 11/19/25 Page 3601-1 Chapter 3601: Remedies (Including Repurchase
      and Termination of Servicing)'
  judgment: false
