source:
  type: guide
  id: fnma-svc-d2-2-02
  authority: Fannie Mae Servicing Guide D2-2-02 — Outbound Contact Attempt Requirements
  description: Fannie Mae Servicing Guide D2-2-02 — Outbound Contact Attempt Requirements.
  coverage_tier: operative
obligations:
- id: fnma-svc-d2-2-02-full
  canonical_id: fnma-svc-d2-2-02-full
  section: Fannie Mae Servicing Guide D2-2-02 — Outbound Contact Attempt Requirements
  type: do
  tags:
  - regulator-direct
  - fnma
  - servicing-guide
  - corpus-expansion
  - tier-operative
  primary_source:
    tier: 1
    authority: Fannie Mae Servicing Guide D2-2-02 — Outbound Contact Attempt Requirements
    source_class: fnma-guide
    source_url: https://singlefamily.fanniemae.com/media/document/pdf/servicing-guide
    snapshot_id: cf63a82bbb4adfba
    fetched_at: '2026-05-22T23:53:19Z'
    content_hash: sha256:89df66c43baad07f8a8dd9d224492fff7d15e8839edba02ad0e74c7e50fe5da3
    paragraph_quote: 'D2-2-02, Outbound Contact Attempt Requirements (11/14/2018)
      Introduction This topic contains information on outbound contact attempt requirements.
      Outbound Contact Attempt Requirements Outbound Contact Attempt Requirements
      The purpose of outbound contact attempts is to achieve QRPC as described in
      D2-2-01, Achieving Quality Right Party Contact with a Borrower. When communicating
      with the borrower, the servicer must emphasize the importance of making payments
      on or prior to their due dates. The following table provides speciﬁc requirements
      for outbound contact attempts. Timing of outbound contact attempts Outbound
      contact attempt requirements Days 36 through 210 of delinquency The servicer
      must begin outbound contact attempts no later than the 36th day of delinquency
      and must continue every 7 days until one of the following outcomes is attained:
      • QRPC is achieved and/or the borrower adheres to any workout option agreement
      made with the servicer, • the delinquency is resolved, • a complete BRP is received
      (see D2-2-05, Receiving a Borrower Response Package for information on the requirements
      for a complete BRP), • the borrower has provided a promise to pay the delinquent
      amount by a speciﬁed date (not to exceed 30 days), or • QRPC is achieved and
      the borrower indicates that they are not interested in a workout option. Unless
      required by applicable law to continue outbound contact attempts to the delinquent
      borrower, the servicer must discontinue all outbound contact attempts • 60 days
      prior to the judicial foreclosure sale date, or • 30 days prior to a non-judicial
      foreclosure sale date. Note: The servicer is authorized to conduct outbound
      contact attempts prior to the 36th day of delinquency and to use its own methodology
      or borrower behavioral models to determine when outbound contact attempts should
      begin prior to the 36th day of delinquency. Published May 13, 2026 295 Timing
      of outbound contact attempts Outbound contact attempt requirements After the
      210th day of delinquency The servicer is authorized to continue outbound contact
      attempts beyond the 210th day of the delinquency until one of the following
      outcomes is attained: • QRPC is achieved and/or the borrower adheres to any
      workout option agreement made with the servicer, • the delinquency is resolved,
      • a complete BRP is received (see D2-2-05, Receiving a Borrower Response Package
      for information on the requirements for a complete BRP), • the borrower has
      provided a promise to pay the delinquent amount by a speciﬁed date (not to exceed
      30 days), or • QRPC is achieved and the borrower indicates that they are not
      interested in a workout option. Unless required by applicable law to continue
      outbound contact attempts to the delinquent borrower, the servicer must discontinue
      all outbound contact attempts • 60 days prior to the judicial foreclosure sale
      date, or • 30 days prior to a non-judicial foreclosure sale date. Recent Related
      Announcements There are no recently issued Announcements related to this topic.'
  judgment: false
