source:
  type: guide
  id: va-m26-7-ch01-t12
  authority: VA Lenders Handbook (VA Pamphlet 26-7), Chapter 1, Topic 12 — Lender
    Access to Training and Information
  description: VA Lenders Handbook (VA Pamphlet 26-7), Chapter 1, Topic 12 — Lender
    Access to Training and Information.
  coverage_tier: operative
obligations:
- id: va-m26-7-ch01-t12-full
  canonical_id: va-m26-7-ch01-t12-full
  section: VA Lenders Handbook (VA Pamphlet 26-7), Chapter 1, Topic 12 — Lender Access
    to Training and Information
  type: do
  tags:
  - regulator-direct
  - va
  - va-handbook
  - corpus-expansion
  - tier-operative
  primary_source:
    tier: 1
    authority: VA Lenders Handbook (VA Pamphlet 26-7), Chapter 1, Topic 12 — Lender
      Access to Training and Information
    source_class: va-handbook
    source_url: https://www.benefits.va.gov/warms/pam26_7.asp
    snapshot_id: b4bc25cdd49513a7
    fetched_at: '2026-05-23T01:53:52Z'
    content_hash: sha256:2516e061c3a90ce65e72b43ae4022a97e784d65ec7580998c523b5dc69ba6520
    paragraph_quote: '12. Lender Access to Training and Information Change Date February
      1, 2019 • This chapter has been revised in its entirety. a. VA Training Sessions
      The RLCs and the Honolulu Regional Office conduct regular training sessions
      for lenders and other program participants in their jurisdictions. Each lender
      should: • at a minimum, have a representative attend one VA training session
      per year. • increase participation if lender management or VA identifies a greater
      need. Discuss any special training needs with the RLC of jurisdiction. b. Web-based
      Training VA offers interactive web-based training sessions to lenders and servicers.
      The HomeTown USA credit standards training course is located on your landing
      page within VIP at https://vip.vba.va.gov/portal/VBAH/Home. Additionally, Loan
      Guaranty training resources are available through the VA Home Loan website at
      https://www.benefits.va.gov/homeloans/index.asp. c. Electronic Documents and
      Files The Lender’s Handbook, Servicing Guide, VA circulars, and other information
      are all available through the Lenders, Servicers, and Real Estate Professionals
      pages on the VA Home Loan website at https://www.benefits.va.gov/homeloans/index.asp.
      d. Receipt of VA Mailings It is essential that lenders inform the appropriate
      VA office whenever they have point of contact, address, or email changes. Informational
      mailings are sent to the address associated with a lender’s VA ID number. e.
      VA Offices of Jurisdiction Contact the RLC with jurisdiction over the lender’s
      home office to request any information not found in the VA Lender’s Handbook,
      or to discuss a particular loan. Continued on next page VA Pamphlet 26-7, Revised
      Chapter 1: Lender Approval Guidelines 1-39 12. Lender Access to Training and
      Information, continued f. VA Escalation Protocol for Resolving Policy Issues
      VA’s escalation protocol to resolve policy issues can be found at: https://www.benefits.va.gov/HOMELOANS/documents/docs/Protocol_for_R
      esolving_Policy_Issues.pdf. VA Pamphlet 26-7, Revised Chapter 1: Lender Approval
      Guidelines 1-40'
  judgment: false
