source:
  type: guide
  id: hud-4000-1-iv-a-preparation-and-submission-of-claims
  authority: FHA Single Family Housing Policy Handbook 4000.1, Part IV — a. Preparation
    and Submission of Claims (03/01/2023)
  description: FHA Single Family Housing Policy Handbook 4000.1, Part IV — a. Preparation
    and Submission of Claims (03/01/2023).
  coverage_tier: operative
obligations:
- id: hud-4000-1-iv-a-preparation-and-submission-of-claims-full
  canonical_id: hud-4000-1-iv-a-preparation-and-submission-of-claims-full
  section: FHA Single Family Housing Policy Handbook 4000.1, Part IV — a. Preparation
    and Submission of Claims (03/01/2023)
  type: do
  tags:
  - regulator-direct
  - fha
  - hud-handbook
  - corpus-expansion
  - tier-operative
  primary_source:
    tier: 1
    authority: FHA Single Family Housing Policy Handbook 4000.1, Part IV — a. Preparation
      and Submission of Claims (03/01/2023)
    source_class: hud-handbook
    source_url: https://www.hud.gov/hud-partners/single-family-handbook-4000-1
    snapshot_id: 8c03836f77f317e1
    fetched_at: '2026-05-23T00:28:40Z'
    content_hash: sha256:411430f29b13f9b54a2ebb0e6f6e7087ecd2b90d0da22eb0c8c792eaa2d7d0df
    paragraph_quote: 'a. Preparation and Submission of Claims (03/01/2023) i. Who
      Can Submit Claims The holding Mortgagee or the servicing Mortgagee must submit
      the claim. While authorized parties may prepare or submit the claim on behalf
      of the Mortgagee, HUD will only pay the claim as stated in Disbursement of Claim.
      ii. Liability for Claims Filed Mortgagees are liable for the contents of any
      claims filed. By submitting a claim, the Mortgagee certifies that the statements
      and information contained in the claim are true and correct. HUD will prosecute
      false claims and statements and Mortgagees may be subject to criminal and/or
      civil penalties or other action. iii. FHA Case Number The Mortgagee must ensure
      that the FHA case number is on all Parts of form HUD- 27011, Single Family Application
      for Insurance Benefits, and on the cover page of any claims correspondence and
      documents sent to the Mortgagee Compliance Manager (MCM) and HUD. iv. Insured
      Mortgages The Mortgagee may only submit a claim for a Mortgage that is insured
      by FHA. v. Form HUD-27011, Single Family Application for Insurance Benefits
      The Mortgagee must use form HUD-27011 to submit a claim for insurance benefits.
      Form HUD-27011 consists of the following five parts. See the Claim Filing Technical
      Guide for detailed information on completing this form. IV. CLAIMS AND DISPOSITION
      A. Title II Claims 1. Claim Submission Process Handbook 4000.1 1569 Last Revised:
      11/26/2025 (A) Part A – Initial Application The Mortgagee must submit initial
      case data through Part A for each claim. Part A includes information relating
      to the Mortgage, Property, property condition, Mortgagee, payment history, and
      the foreclosure or, if appropriate, the conveyance, assignment, Claims without
      Conveyance of Title (CWCOT), or Pre-Foreclosure Sale (PFS). (B) Part B – Fiscal
      Data The Mortgagee must submit fiscal data related to allowable expenses and
      accrued interest through Part B for each claim. Part B provides all summary
      information relating to receipts and disbursements incurred by the Mortgagee
      that affect the amount of insurance claim. For all claims other than conveyance
      claims, the Mortgagee must submit Part B simultaneously with Part A. (C) Part
      C – Support Document Part C contains itemized information relating to disbursements
      for the Property Preservation and Protection (P&P). The Mortgagee must list
      disbursements for P&P expenses in chronological order in the Date Work Completed
      column and include an accurate description of the work performed on the Property
      in the Description of Service Performed column. Where applicable, the Mortgagee
      must prepare this document prior to completion of Part B. (D) Part D – Support
      Document (Continuation 1) Part D contains itemized information relating to such
      items as taxes, hazard insurance premiums, Mortgage Insurance Premiums (MIP),
      foreclosure costs, acquisition fees and costs, bankruptcy fees and costs, and
      other miscellaneous costs. Where applicable, the Mortgagee must prepare this
      document prior to completion of Part B. (E) Part E – Support Document (Continuation
      2) Part E contains itemized information relating to closing costs found on the
      Closing Disclosure and amounts due from and to the buyer at closing. The Mortgagee
      must prepare Part E in order to claim allowable associated appraisal, administrative,
      and other closing costs for all claim types. Where applicable, the Mortgagee
      must prepare this document prior to completion of Part B. vi. Methods of Submission
      of Claims Mortgagees must use one of the following methods to file claims. IV.
      CLAIMS AND DISPOSITION A. Title II Claims 1. Claim Submission Process Handbook
      4000.1 1570 Last Revised: 11/26/2025 (A) Electronic Data Interchange (1) Definition
      The Electronic Data Interchange (EDI) is the electronic exchange of information
      between one or more business partners in a structured, machine-processable format
      that is transmitted directly from computer to computer. (2) Standard The Mortgagee
      may submit claims via EDI for all claims other than Loss Mitigation Home Retention
      incentive claims and supplemental claims. (3) Electronic Data Interchange Technical
      Guidance The Mortgagee may find information on using EDI in HUD’s EDI Implementation
      Guide. (4) Application Advice and Error Correction The Mortgagee may identify
      errors in their submissions by reviewing Transaction Set (TS) 824. The Mortgagee
      must take necessary corrective action, including correction or submission of
      documentation, within 60 Days of the generation of TS 824 to avoid deletion
      of its EDI claim. (B) FHA Connection (1) Definition FHA Connection (FHAC) is
      an online system for Mortgagees to access and communicate to HUD origination,
      servicing, and mortgagee approval and recertification information. (2) Standard
      The Mortgagee may submit claims via FHAC for conveyances, Loss Mitigation Home
      Retention Option incentives, CWCOT, and PFS claims. The Mortgagee may not use
      FHAC for filing Single Family Loan Sale (SFLS) claims, Property located on Indian
      Land claims, Hawaiian Home Lands claims, and supplemental claims. The Mortgagee
      must enter and submit claims individually; the submitted claims will be batched
      and loaded nightly into the HUD Claims system for processing the next business
      day. IV. CLAIMS AND DISPOSITION A. Title II Claims 1. Claim Submission Process
      Handbook 4000.1 1571 Last Revised: 11/26/2025 (3) FHA Connection Technical Guidance
      The Mortgagee may find information on using FHAC in HUD’s FHA Connection Guide.
      (4) Transmission Confirmation The Mortgagee must include a copy of the Single
      Family Insurance System (SFIS) Claims Input Result screen in the Claim File.
      This screen appears when the claim has been successfully transmitted and will
      show the claim detail and receipt date. (5) Error Correction The Mortgagee must
      review its claim status via FHAC to determine whether a claim has been suspended
      and in need of correction or documentation. The Mortgagee must take necessary
      corrective action, including correction or submission of documentation, within
      60 Days of the suspension to avoid deletion of its claim submission. (6) Mortgagee
      Contact Information The Mortgagee must include a staff member contact name and
      phone number in all claims submitted via FHAC. Alternatively, the Mortgagee
      may enter the name of a department or functional area that can be contacted
      regarding FHAC submissions. (C) FHA Catalyst: Claims Module (1) Definition FHA
      Catalyst is an online system for Mortgagees to electronically submit claims.
      (2) Standard HUD provides notice of claim types that Mortgagees may file through
      FHA Catalyst. The Mortgagee may submit conveyance claims (including DIL), SFLS
      claims, CWCOT claims, PFS claims, Loss Mitigation Home Retention claims, supplemental
      claims, Insured Mortgages on Indian Land claims, and Hawaiian Home Lands Mortgages
      claims, which include information found on form HUD- 27011 and any relevant
      supporting documentation, via FHA Catalyst: Claims Module. (3) FHA Catalyst
      Technical Guidance The Mortgagee may find information on using FHA Catalyst
      in HUD’s guide for the FHA Catalyst: Claims Module. IV. CLAIMS AND DISPOSITION
      A. Title II Claims 1. Claim Submission Process Handbook 4000.1 1572 Last Revised:
      11/26/2025 (4) Application Advice and Error Correction The Mortgagee may check
      the status of its claim submission entered in FHA Catalyst: Claims Module through
      FHAC to determine if it has been denied or requires corrective action.'
  judgment: false
