source:
  type: guide
  id: fnma-svc-d2-2-04
  authority: Fannie Mae Servicing Guide D2-2-04 — Sending a Borrower a Solicitation
    Package for a Workout Option
  description: Fannie Mae Servicing Guide D2-2-04 — Sending a Borrower a Solicitation
    Package for a Workout Option.
  coverage_tier: operative
obligations:
- id: fnma-svc-d2-2-04-full
  canonical_id: fnma-svc-d2-2-04-full
  section: Fannie Mae Servicing Guide D2-2-04 — Sending a Borrower a Solicitation
    Package for a Workout Option
  type: do
  tags:
  - regulator-direct
  - fnma
  - servicing-guide
  - corpus-expansion
  - tier-operative
  primary_source:
    tier: 1
    authority: Fannie Mae Servicing Guide D2-2-04 — Sending a Borrower a Solicitation
      Package for a Workout Option
    source_class: fnma-guide
    source_url: https://singlefamily.fanniemae.com/media/document/pdf/servicing-guide
    snapshot_id: cf63a82bbb4adfba
    fetched_at: '2026-05-22T23:53:19Z'
    content_hash: sha256:89df66c43baad07f8a8dd9d224492fff7d15e8839edba02ad0e74c7e50fe5da3
    paragraph_quote: 'D2-2-04, Sending a Borrower a Solicitation Package for a Workout
      Option (09/13/2017) Introduction This topic contains information on sending
      the borrower a Borrower Solicitation Package for a workout option. Sending a
      Borrower a Solicitation Package for a Workout Option Published May 13, 2026
      297 Sending a Borrower a Solicitation Package for a Workout Option If at any
      time during the delinquency the servicer has achieved QRPC and has not obtained
      a resolution to the delinquency, the servicer must send the borrower a Borrower
      Solicitation Package, if a Borrower Solicitation Package has not previously
      been sent. A Borrower Solicitation Package consists of the following documents:
      Borrower Solicitation Letter (Form 745), or equivalent; and Mortgage Assistance
      Application (Form 710), or equivalent, provided that the equivalent form requests
      the same ﬁnancial information and documentation, hardship information, and attestations
      from the borrower. Note: The servicer is authorized to include IRS IVES Request
      for Transcript of Tax Return (IRS IVES Form 4506-C) in the Borrower Solicitation
      Package. If the servicer has not achieved QRPC or obtained a resolution to the
      delinquency by the 45th day of delinquency, the servicer must send either a
      Borrower Solicitation Letter (Form 745), or equivalent, or a Borrower Solicitation
      Package. Note: If the servicer customizes Form 745, it must make the letter
      available to Fannie Mae upon request and it must retain references to the Homeowner’s
      HOPE™ Hotline Number (1-888-995-HOPE) within the Borrower Solicitation Package.
      The servicer is authorized to mail, fax, or electronically transmit copies of
      Form 745, or equivalent, and other documents associated with the Borrower Solicitation
      Package to a borrower; or permit a borrower to copy, print, or download a copy
      of such documents via a secure servicer-provided Internet website. See Selling
      Guide A2-4.1-03, Electronic Records, Signatures, and Transactions for information
      on electronic record requirements. Recent Related Announcements There are no
      recently issued Announcements related to this topic.'
  judgment: false
