source:
  type: guide
  id: fnma-svc-d2-2-05
  authority: Fannie Mae Servicing Guide D2-2-05 — Receiving a Borrower Response Package
  description: Fannie Mae Servicing Guide D2-2-05 — Receiving a Borrower Response
    Package.
  coverage_tier: operative
obligations:
- id: fnma-svc-d2-2-05-full
  canonical_id: fnma-svc-d2-2-05-full
  section: Fannie Mae Servicing Guide D2-2-05 — Receiving a Borrower Response Package
  type: do
  tags:
  - regulator-direct
  - fnma
  - servicing-guide
  - corpus-expansion
  - tier-operative
  primary_source:
    tier: 1
    authority: Fannie Mae Servicing Guide D2-2-05 — Receiving a Borrower Response
      Package
    source_class: fnma-guide
    source_url: https://singlefamily.fanniemae.com/media/document/pdf/servicing-guide
    snapshot_id: cf63a82bbb4adfba
    fetched_at: '2026-05-22T23:53:19Z'
    content_hash: sha256:89df66c43baad07f8a8dd9d224492fff7d15e8839edba02ad0e74c7e50fe5da3
    paragraph_quote: 'D2-2-05, Receiving a Borrower Response Package (06/09/2021)
      Introduction This topic contains the following: Determining Whether a Borrower
      Response Package is Complete Published May 13, 2026 298 Acknowledging Receipt
      of a Borrower Response Package Sending a Notice of Incomplete Information Sending
      a Notice of Decision on a Workout Option Receipt of a Borrower Response Package
      after Referral to Foreclosure Determining Whether a Borrower Response Package
      is Complete Unless a borrower or co-borrower is deceased or divorced, all parties
      whose income was used to qualify for the original mortgage loan and who signed
      the mortgage loan note must submit the items required for a complete BRP. The
      following table lists the documentation that the servicer must obtain for a
      BRP to be complete, as required in Mortgage Assistance Application (Form 710).
      ✓ Items required for a complete BRP Form 710, or equivalent, that is completed
      in its entirety. Published May 13, 2026 299 ✓ Items required for a complete
      BRP Income documentation as outlined in Form 710 based on income type. Income
      documentation must be no more than 90 days old as of the date the servicer ﬁrst
      determines that the borrower submitted a complete BRP or at the time of a subsequent
      evaluation for another workout option. Non-borrower income: The servicer may
      include income of a non-borrower who contributes to the mortgage loan payment
      in monthly gross income if the income is voluntarily provided by the borrower,
      is documented and veriﬁed by the servicer using the same standards used for
      verifying a borrower’s income, and if • the servicer veriﬁes that the non-borrower
      occupies the subject property as a principal residence based on a review of
      the credit report or any other available document; and • there is documentary
      evidence to support that the income has been, and reasonably can continue to
      be, relied upon to support the mortgage loan payment. The servicer must not
      consider the expenses of a non-borrower household member and may only consider
      the amount of the non-borrower’s income that they routinely contribute to the
      household. Non-taxable income: When the borrower’s income is non-taxable, and
      the income and its tax- exempt status are likely to continue, the servicer must
      develop an “adjusted gross income” by adding an amount equivalent to 25% of
      the non-taxable income to the borrower’s income. If the servicer can determine
      that the actual amount of federal and state taxes is more than 25% of the borrower’s
      non-taxable income, the servicer is authorized to use that amount to develop
      the adjusted gross income. Income documented by bank statements: When the borrower’s
      income is documented by bank statements, the servicer must develop an adjusted
      gross income by adding an amount equivalent to 25% of the amount documented
      by the bank statements. If the servicer can determine that the actual amount
      of federal and state taxes is more than 25% of the borrower’s income documented
      by bank statements, the servicer is authorized to use that amount to verify
      the borrower’s income. Note: If a borrower has been impacted by a disaster (see
      D1-3, Providing Assistance to a Borrower Impacted by a Disaster Event), income
      documentation must be equal to or less than 180 days old at the time of the
      post-disaster evaluation for a workout option, and the evaluation must occur
      prior to the expiration of any forbearance period granted to the borrower aﬀected
      by a disaster. Hardship documentation as outlined in Form 710 based on hardship
      type. Published May 13, 2026 300 ✓ Items required for a complete BRP The IRS
      IVES Request for Transcript of Tax Return (IRS IVES Form 4506-C) signed by the
      borrower under the following circumstances: • to reconcile inconsistencies between
      other information the borrower provided (e.g., information the borrower provided
      in the Form 710) and the income documentation; or • if Fannie Mae requests it.
      Note: The servicer is authorized to obtain the 4506-C signed by the borrower
      in the instance the borrower is self-employed, and they do not provide the documentation
      that is outlined in the Form 710. If the IRS IVES Request for Transcript of
      Tax Return (IRS IVES Form 4506-C) is required, the servicer must follow the
      procedures in Processing the IRS IVES Form 4506-C in F-1-12, Preparing to Implement
      a Workout Option for processing the IRS IVES Form 4506-C. The servicer is authorized
      to permit the borrower to complete, sign, and fax or email the documents required
      for a complete BRP to the servicer in accordance with applicable law; provide
      a secure means of access through which a borrower may prepare and electronically
      deliver the documents required for a complete BRP to the servicer; or use a
      third-party veriﬁcation vendor to verify income and asset information the borrower
      provided in the Form 710 as long as the servicer complies with the requirements
      in this Guide, including but not limited to, the policies outlined in Overview
      of General Servicer Duties and Responsibilities in A2-1-01, General Servicer
      Duties and Responsibilities; and Establishing Written Policies or Procedures
      and Quality Control Requirements in A4-1-01, Staﬃng, Training, Procedures, and
      Quality Control Requirements; understands it will be held accountable for the
      security, accuracy, and integrity of the information obtained from the third-party
      veriﬁcation vendor; obtains legal authorization from the borrower to use this
      veriﬁcation method; and retains all veriﬁcation reports received from the third-party
      veriﬁcation vendor in the loan ﬁle. Note: The servicer must supplement the veriﬁcation
      report by obtaining any missing information, or any information necessary to
      address inconsistencies, from the borrower. See Selling Guide A2-4.1-03, Electronic
      Records, Signatures, and Transactions for additional information. If the servicer
      determines that any special documentation is required to support information
      provided by the borrower, it must contact its Fannie Mae Servicing Representative
      (see F-4-02, List of Contacts). A BRP is not considered complete if the borrower
      submits Form 710, or equivalent, that is only partially completed, not accompanied
      by all required income and hardship documentation, or not accompanied by an
      executed IRS IVES Form 4506-C under the circumstances described in this section
      Published May 13, 2026 301 above. When a borrower is in an active Chapter 7
      or Chapter 13 bankruptcy, the servicer is authorized to accept a copy of the
      bankruptcy schedule(s) in lieu of Form 710, provided that the schedule(s) is
      not more than 90 days old on the date the servicer receives the schedule(s);
      accept tax returns, if returns are required to be ﬁled; and use this information,
      along with any required income and hardship documentation as speciﬁed in Form
      710, to determine borrower eligibility for workout options. Acknowledging Receipt
      of a Borrower Response Package Within ﬁve business days, the servicer must acknowledge
      its receipt of a BRP to the borrower in writing, and must indicate whether the
      BRP is complete or incomplete. The acknowledgment must include the items listed
      in the following table. ✓ The acknowledgment must include... A statement indicating
      whether the BRP is complete or incomplete; and if complete, providing any other
      information required by applicable law. The servicer’s evaluation process and
      response time frame. An explanation of the foreclosure process, including that
      • the foreclosure process may continue, and • foreclosure referral will not
      occur if the servicer is reviewing a complete BRP or if the servicer extends
      an oﬀer for a home retention workout option and the borrower’s response time
      for acceptance has not expired. In addition, for borrowers who submit a complete
      BRP 37 days or less prior to a scheduled foreclosure sale, the servicer must
      submit an explanation of the servicer’s plans for evaluating the borrower for
      a workout option and suspending the foreclosure sale, if appropriate. Sending
      a Notice of Incomplete Information The servicer must send an Incomplete Information
      Notice including the items listed in the following table to the borrower no
      later than 5 business days from receipt of documentation from the borrower if
      the servicer determines that documentation is missing. Published May 13, 2026
      302 ✓ The Incomplete Information Notice must include... A list of missing documents
      or information needed to begin an evaluation of the borrower for a workout option.
      A toll-free number for the borrower to contact the servicer if the borrower
      has any questions. A reference to the HUD website for HUD-approved counselors
      as a resource available to help the borrower complete the package. A reminder
      that failure to submit all the required documentation or information may result
      in ineligibility for a workout option and the foreclosure proceedings will continue,
      including referral to foreclosure if the mortgage loan was not previously referred.
      A statement that depending on the timing of when the necessary information or
      documentation is received, there is no guarantee of an evaluation for a workout
      option and suspension of foreclosure proceedings. If the BRP is incomplete,
      the servicer is authorized to combine the Incomplete Information Notice with
      the acknowledgment of its receipt of the BRP. The servicer is authorized, but
      not required, to send an Incomplete Information Notice to a borrower who submits
      incomplete documentation 37 days or less prior to a scheduled foreclosure sale.
      The servicer is strongly encouraged to work with borrowers who submit incomplete
      documentation 37 days or less prior to a scheduled foreclosure sale to obtain
      a complete BRP and expedite a decision. The servicer must continue to attempt
      to obtain missing documentation using outbound contact methods as described
      in D2-2-02, Outbound Contact Attempt Requirements. Sending a Notice of Decision
      on a Workout Option The servicer must review and evaluate a complete BRP and
      communicate a decision to the borrower by sending an Evaluation Notice, or equivalent,
      within ﬁve days after making the decision, but no later than 30 days following
      the receipt of a complete BRP. See E-3.4-01, Suspending Foreclosure Proceedings
      for Workout Negotiations for evaluation requirements during foreclosure proceedings.
      While use of an Evaluation Notice is optional, it reﬂects a minimum level of
      information that the servicer must communicate and illustrates a level of speciﬁcity
      that complies with the requirements of this Guide. The following table provides
      the requirements for the Evaluation Notice. Published May 13, 2026 303 ✓ The
      Evaluation Notice must... Be written in clear, concise language. Identify whether
      the borrower is receiving an oﬀer of a workout option and, if so, the decision
      for the workout option that is being oﬀered to the borrower. Provide the steps
      the borrower must take to participate in or accept any oﬀer. Provide a 14-day
      time frame for the borrower to accept or decline the workout option or inform
      the servicer of the borrower’s intent to accept the workout option, if applicable.
      Include all other disclosures required by applicable law. An acceptance by the
      borrower of a workout option may be in the form of verbal or written communication,
      or receipt of a payment, if applicable. The type of acceptance may vary based
      on the status of the foreclosure action of the mortgage loan. Receipt of a Borrower
      Response Package after Referral to Foreclosure If a mortgage loan has been referred
      to foreclosure prior to receipt of a complete BRP and a complete BRP is subsequently
      received, see E-3.4-01, Suspending Foreclosure Proceedings for Workout Negotiations
      for the requirements for reviewing and evaluating a BRP. Recent Related Announcements
      The table below provides references to recently issued Announcements that are
      related to this topic. Announcements Issue Date Announcement SVC-2021-03 June
      9, 2021'
  judgment: false
