source:
  type: guide
  id: usda-hb-3555-4.3
  authority: USDA SFH Guaranteed Loan Program Technical Handbook HB-1-3555 ¶4.3 —
    Maintain A Well-Trained Staff
  description: USDA SFH Guaranteed Loan Program Technical Handbook HB-1-3555 ¶4.3
    — Maintain A Well-Trained Staff.
  coverage_tier: operative
obligations:
- id: usda-hb-3555-4.3-full
  canonical_id: usda-hb-3555-4.3-full
  section: USDA SFH Guaranteed Loan Program Technical Handbook HB-1-3555 ¶4.3 — Maintain
    A Well-Trained Staff
  type: do
  tags:
  - regulator-direct
  - usda
  - usda-handbook
  - corpus-expansion
  - tier-operative
  primary_source:
    tier: 1
    authority: USDA SFH Guaranteed Loan Program Technical Handbook HB-1-3555 ¶4.3
      — Maintain A Well-Trained Staff
    source_class: usda-handbook
    source_url: https://www.rd.usda.gov/sites/default/files/hb-1-3555_consolidated.pdf
    snapshot_id: 0466acd1ea2d17a4
    fetched_at: '2026-05-25T14:10:13Z'
    content_hash: sha256:22ac6f998ff72578e318fca138ebe80fb18ae2fc701eb5936172f1842679a13a
    paragraph_quote: 4.3 MAINTAIN A WELL-TRAINED STAFF A lender must ensure that its
      loan processors, underwriters, and servicers are fully trained to implement
      the SFHGLP properly and document this training was provided before originating
      SFHGLP loans. x Maintain knowledgeable staff. The lender must ensure that new
      staff members are trained on relevant SFHGLP areas. Lenders will ensure that
      all staff utilizing the Guaranteed Underwriting System (GUS) and Lender Loan
      Closing (LLC) system are up to date on mandatory trainings. On a periodic basis,
      lenders are encouraged to seek refresher training for staff to promote efficiency
      and consistency in delivering the SFHGLP. x Performance improvement. If the
      Agency finds that a lender needs to improve its performance, the Agency will
      require training for the lender’s staff.
  judgment: false
