source:
  type: guide
  id: fhlmc-2402.3
  authority: Freddie Mac Single-Family Seller/Servicer Guide Section 2402.3 — Other
    System-Specific Licenses
  description: Freddie Mac Single-Family Seller/Servicer Guide Section 2402.3 — Other
    System-Specific Licenses.
  coverage_tier: operative
obligations:
- id: fhlmc-2402.3-full
  canonical_id: fhlmc-2402.3-full
  section: Freddie Mac Single-Family Seller/Servicer Guide Section 2402.3 — Other
    System-Specific Licenses
  type: do
  tags:
  - regulator-direct
  - fhlmc
  - freddie-guide
  - corpus-expansion
  - tier-operative
  primary_source:
    tier: 1
    authority: Freddie Mac Single-Family Seller/Servicer Guide Section 2402.3 — Other
      System-Specific Licenses
    source_class: fhlmc-guide
    source_url: https://guide.freddiemac.com/ci-guide
    snapshot_id: 5869ee9e606cd4ae
    fetched_at: '2026-05-23T00:27:40Z'
    content_hash: sha256:9a1b23e5024bb369e7a59d36b3702383c11ace68b5d209fdef791bc8f955c637
    paragraph_quote: '2402.3: Other System-Specific Licenses (12/17/25) This section
      contains requirements related to: ■ Scope and applicability ■ Definitions ■
      System access and use; loan classification (a) Scope and applicability Quality
      Control Advisor PlusSM and Quality Control Advisor® are Systems licensed pursuant
      to this System-Specific License, Section 2402.2 and the Master Systems License.
      Both Systems host certain remedy management information and quality control
      loan management data for Mortgages Freddie Mac owns or guarantees. As described
      in their respective Documentation, Quality Control Advisor Plus reflects significant
      upgrades to features and functionality sets within Quality Control Advisor,
      and both Systems shall be separately accessible until Quality Control Advisor
      is retired at a future date. Immediately upon a User’s first access to either
      System on or after the Effective Date, the Seller/Servicer shall be bound by
      this System-Specific License and the Master Systems License. This System-Specific
      License is incorporated into and made a part of the Master Systems License by
      this reference. Any reference herein to the System-Specific License shall be
      deemed to include this System-Specific License and the Master Systems License.
      (b) Definitions Any capitalized term used but not defined in this System-Specific
      License shall have the meaning set forth in the Glossary, the Master Systems
      License (Chapter 2401) or elsewhere in the Guide. (c) System access and use;
      loan classification Notwithstanding anything to the contrary in Section 2401.1(c),
      the Seller/Servicer shall use the applicable System only in connection with
      Mortgages that Freddie Mac owns or guarantees. Notwithstanding Section 2401.1(f)
      or any other applicable Purchase Document, the Seller/Servicer shall only access
      and use each System with Authentication Credentials Freddie Mac Single-Family
      Seller/Servicer Guide Chapter 2402 As of 04/08/26 Page 2402-31 and other Confidential
      Means of Access (as defined in Section 1401.2) that are specifically assigned
      or provisioned to an Authorized User by means of the System. In connection with
      its quality control efforts, Freddie Mac may classify within each System the
      loan and remedy management status of the Seller/Servicer Mortgages or otherwise
      assign labels to such Mortgages. The Seller/Servicer understands and agrees
      that any such classifications, labels or designations that Freddie Mac assigns
      to Mortgages tracked in the System do not constitute a waiver by Freddie Mac
      of any rights and remedies available to it under the Guide, any other Purchase
      Document or applicable law with respect to any such Mortgage, and Freddie Mac
      hereby expressly reserves all such rights and remedies. Freddie Mac Single-Family
      Seller/Servicer Guide Chapter 2403 As of 12/17/25 Page 2403-1 Chapter 2403:
      Selling Mortgages through Loan Selling Advisor® 2403.1: Selling Mortgages through
      Loan Selling Advisor® (12/17/25) This section contains requirements related
      to: ■ Sale of Mortgages through Loan Selling Advisor® ■ Post-Fund Data Correction
      tool (a) Sale of Mortgages through Loan Selling Advisor® This chapter sets forth
      requirements for the sale of Mortgages through Loan Selling Advisor®. By using
      Loan Selling Advisor, the Seller agrees to be bound by the Purchase Documents
      including, but not limited to, Chapter 1401, the applicable terms of this chapter,
      the terms of any applicable Guide chapters, and any other relevant Purchase
      Documents. This Section 2403.1(a) is in addition to, and not in limitation of,
      Chapter 2401 and Section 2402.2(e), which address the license terms applicable
      to the Sellers’ and Selling Agents’ use of Loan Selling Advisor in connection
      with the sale of Mortgages to Freddie Mac. (b) Post-Fund Data Correction tool
      Seller/Servicer must use the Post-Fund Data Correction tool, which is a “System”
      as defined in Section 2401.1(b) to correct data on Seller/Servicer’s Mortgages
      previously entered into Loan Selling Advisor, and must access such corrected
      data by means of the Post-Fund Data Correction tool in accordance with Section
      2401.1 and any directions provided by Freddie Mac, including, without limitation,
      any instructions set forth in the Documentation as defined in Section 2401.1(b).
      Except to the extent consented to by Freddie Mac in writing, Seller/Servicer
      will not permit any third parties to use the Post-Fund Data Correction tool,
      either directly or through Seller/Servicer. Freddie Mac Single-Family Seller/Servicer
      Guide Chapter 2403 As of 12/17/25 Page 2403-2 2403.2: Mortgage Selling Agents
      and user roles (12/17/25) This section contains requirements related to: ■ Use
      of Selling Agents ■ User roles (a) Use of Selling Agents (i) Definitions Capitalized
      terms used herein, but not defined herein have the meanings set forth in the
      Glossary, Form 478, Secondary Market Advisor Selling Agent Agreement, Chapter
      2401, Chapter 2402 or elsewhere in the Guide. (ii) Use of Selling Agent A Secondary
      Market Advisor (SMA) and the Seller engaging the SMA must request Freddie Mac’s
      consent for the SMA to access and enter Loan Selling Advisor to perform secondary
      market services for the Seller on the Seller’s behalf, as Selling Agent, for
      each such Seller. The Seller and the SMA must comply with the following: ■ Every
      SMA must complete, execute and deliver to Freddie Mac a one-time Form 478. A
      single Form 478 applies to all Sellers for which secondary market services are
      performed. ■ The SMA must enter, or have entered, into a services agreement
      with one or more Sellers ■ The Seller must designate duly authorized employees,
      as described in Section 2403.2(b), of the Selling Agent who have been assigned
      roles (“User Roles”) to access, enter and use Loan Selling Advisor, on behalf
      of their employer, the Selling Agent, to perform services for the Seller. For
      cash or guarantor executions, the User Roles may be as follows: ❑ Closer/Shipper
      ❑ Exclusionary List ❑ Loan Manager ❑ Pipeline Manager; and Freddie Mac Single-Family
      Seller/Servicer Guide Chapter 2403 As of 12/17/25 Page 2403-3 ❑ Secondary Analyst
      The specific roles for cash executions may be Cash SMO or Price Sheet Analyst.
      The specific roles for guarantor executions may be Guarantor SMO, Security Wire
      Assignor or Rate Sheet Analyst. Immediately upon any of the SMA’s duly authorized
      employees’ first access to Loan Selling Advisor, the Seller, by and through
      the SMA, as Selling Agent, will be bound by the terms and conditions of Sections
      2401.1 and 2402.2(e). (iii) Selling Agent and Related Third Party The SMA agrees
      that if Freddie Mac gives the SMA access to Loan Selling Advisor to perform
      secondary market services for a Seller, as principal, the SMA must do so as
      such Seller’s duly authorized Selling Agent and a Related Third Party as defined
      in the Glossary. (iv) Former Form 900SA exception Any Seller that has: (i) an
      SMA that is performing secondary market services for the Seller in Loan Selling
      Advisor under a services agreement, (ii) completed, signed and delivered to
      Freddie Mac either a form titled “Selling System Price Sheet Analyst User ID
      Request Form” and/or Form 900SA and/or Form 900 that was delivered to Freddie
      Mac on or before April 2, 2022, and (iii) authorized the SMA’s authorized employees
      to perform secondary market services in Loan Selling Advisor (excluding the
      User Roles of Setup Administrator or Setup Manager), is not immediately required
      to identify User Roles as required in Section 2403.2(b) to Freddie Mac, unless
      and until it is necessary to do so because the SMA and/or Seller need to: (A)
      add, modify or delete any SMA authorized employees and/or (B) add or change
      secondary market services and “User Roles.” (v) Loan Selling Advisor access
      and security The Seller and Selling Agent both acknowledge and agree that Loan
      Selling Advisor is Freddie Mac’s proprietary system and access to Loan Selling
      Advisor is provided by Freddie Mac in its sole and absolute discretion. The
      Seller and Selling Agent also agree that each will keep the Seller-provided
      information updated and current by making sure that the authorized users identified
      are accurate and true. Changes to the authorized users identified must be made
      according to this section and Sections 2401.1(f) and 2403.2(b). The Seller and
      Selling Agent represent and warrant to (and covenant with) Freddie Mac that
      only duly authorized employees of the SMA have been provided with their own
      individual access to Loan Selling Advisor. Without limiting the application
      of any other representation or warranty to (or covenant with) Freddie Mac under
      the Guide or any Freddie Mac Single-Family Seller/Servicer Guide Chapter 2403
      As of 12/17/25 Page 2403-4 other agreement, the Seller and Selling Agent further
      represent and warrant to (and covenant with) Freddie Mac that the Seller and
      Selling Agent must: ■ Safeguard User IDs and passwords to Loan Selling Advisor
      ■ Adopt security measures to prevent sharing, loss, theft, or unauthorized disclosure
      or use of User IDs and passwords to Loan Selling Advisor and information in
      Loan Selling Advisor ■ Notify Freddie Mac as soon as practicable and, in any
      event, no later than within one Business Day in the event: ❑ Any authorized
      User’s (a) name change, (b) position/title change, (c) employment termination,
      (d) authorization termination or (e) authorization expiration by submitting
      changes per Section 2403.2(b) or by e-mailing Freddie Mac at CSA_Operations@FreddieMac.com
      ❑ Of any loss, theft or unauthorized disclosure or use of any authorized User''s
      User ID and password to Loan Selling Advisor by e-mailing Freddie Mac at CSA_Operations@FreddieMac.com;
      and ❑ Either the Seller or Selling Agent become aware of or has reason to believe
      that an authorized user’s access to Loan Selling Advisor is no longer secure
      for any reason by e-mailing Freddie Mac at CSA_Operations@FreddieMac.com (vi)
      Indemnification The Seller hereby indemnifies and holds Freddie Mac and its
      respective directors, officers, employees, agents, designees, successors and
      assigns harmless for any and all liabilities, obligations, damages, penalties,
      actions, judgments, suits, disbursements, losses, costs and expenses of any
      kind or nature. This includes reasonable legal fees and expenses of counsel,
      court costs and costs of appeal which may be imposed on, incurred by, or asserted
      against Freddie Mac as the result of any of Selling Agent’s errors, omissions,
      negligence, breaches, gross negligence, willful misconduct or malicious conduct
      when accessing, entering and/or using Loan Selling Advisor. This indemnification
      applies without limiting other representations, warranties, or covenants with
      Freddie Mac outlined in the Guide or any other agreement. (vii) Form 478 Every
      SMA which is already in Loan Selling Advisor on behalf of a Seller must complete,
      execute and deliver Form 478 to Freddie Mac. Failure to do so may result in
      suspension of the SMA’s access to Loan Selling Advisor. (b) User roles Freddie
      Mac Single-Family Seller/Servicer Guide Chapter 2403 As of 12/17/25 Page 2403-5
      (i) The Seller’s roles In connection with use of Loan Selling Advisor®, the
      Seller must provide information to Freddie Mac regarding authorized Loan Selling
      Advisor users and their designated user roles. The Seller must submit its duly
      authorized employees, or, if using a Selling Agent, the Seller may designate
      the Selling Agent’s duly authorized employees as described in Section 2403.2(a)
      by completing and submitting the Freddie Mac Access Manager Administrator Registration
      form (i.e., FAM Form) or the Loan Advisor Registration form (i.e., LAR Form).
      Upon receipt of the FAM Form or LAR Form, Freddie Mac will provide the Seller
      with user IDs and passwords for the designated individuals. (See Section 2403.4(b)
      with respect to system security and the Seller’s responsibility.) Any employee
      identified within the FAM Form or within the LAR Form as performing the External
      Seller Setup Manager role must be designated by the Seller as an Authorized
      Employee, authorized to provide Freddie Mac with instructions (or modify instructions)
      to transfer funds or securities on the Seller’s behalf in connection with the
      sale of Mortgages to Freddie Mac on the Seller’s: ■ Form 988SF, Certificate
      of Incumbency for a Bank, Savings Bank, Savings and Loan Association, Credit
      Union, Corporation or Limited Liability Company ■ Form 988SF-HFA, Certificate
      of Incumbency for Housing Finance Agency; or ■ Form 989SF, Certificate of Incumbency
      for Limited Partnerships, as applicable (See Section 2201.1 for more information
      regarding Certificate of Incumbency requirements.) In addition, any Administrator
      designated as such on the FAM Form must likewise be designated by the Seller
      in the applicable Certificate of Incumbency identified above. (ii) Document
      Custodian roles In connection with use of Loan Selling Advisor, the Document
      Custodian must provide information to Freddie Mac regarding Document Custodian’s
      authorized Loan Selling Advisor users and their designated user roles by completing
      and submitting the FAM Form or LAR Form. The Document Custodian must submit
      this information to Freddie Mac for each Seller with which the Document Custodian
      has established a custodian relationship, in accordance with Section 2202.2.
      Upon receipt of the completed FAM Form or LAR Form, Freddie Mac will assign
      user roles in Loan Selling Advisor and issue user IDs and/or passwords to Authorized
      Users. Freddie Mac Single-Family Seller/Servicer Guide Chapter 2403 As of 12/17/25
      Page 2403-6 By executing the FAM or LAR Form, the Document Custodian represents
      and warrants to, and covenants with, Freddie Mac that Freddie Mac may rely on
      the information contained in the completed FAM Form and LAR Form. To add, remove
      or change a user role, a Document Custodian must submit a FAM Form or LAR Form.
      Note: See Section 2403.4(b) for requirements related to information security.
      (iii) Warehouse Lender roles In connection with use of Loan Selling Advisor,
      the Warehouse Lender must provide information to Freddie Mac regarding the Warehouse
      Lender’s authorized Loan Selling Advisor Administrators, other Authorized Employees
      and their designated user roles. (See Section 6305.4(c)(ii) regarding the Warehouse
      Lender’s use of and access to Loan Selling Advisor.) The Warehouse Lender must
      submit this information to Freddie Mac by completing and submitting Form 990SF,
      Agreement and Certificate of Incumbency: Warehouse Lender and adding its Authorized
      Employees in Loan Selling Advisor. To add, remove or change any user role, a
      Warehouse Lender must submit a FAM Form or LAR Form. By executing Form 990SF,
      the Warehouse Lender represents and warrants to, and covenants with, Freddie
      Mac that Freddie Mac may rely on the information on the Form 990SF until the
      Warehouse Lender adds, modifies, or removes an Authorized Employee by submitting
      a new Form 990SF. See Section 2403.4(b) for requirements related to information
      security.'
  judgment: false
