source:
  type: guide
  id: fnma-svc-f-4-02
  authority: Fannie Mae Servicing Guide F-4-02 — List of Contacts
  description: Fannie Mae Servicing Guide F-4-02 — List of Contacts.
  coverage_tier: operative
obligations:
- id: fnma-svc-f-4-02-full
  canonical_id: fnma-svc-f-4-02-full
  section: Fannie Mae Servicing Guide F-4-02 — List of Contacts
  type: do
  tags:
  - regulator-direct
  - fnma
  - servicing-guide
  - corpus-expansion
  - tier-operative
  primary_source:
    tier: 1
    authority: Fannie Mae Servicing Guide F-4-02 — List of Contacts
    source_class: fnma-guide
    source_url: https://singlefamily.fanniemae.com/media/document/pdf/servicing-guide
    snapshot_id: cf63a82bbb4adfba
    fetched_at: '2026-05-22T23:53:19Z'
    content_hash: sha256:89df66c43baad07f8a8dd9d224492fff7d15e8839edba02ad0e74c7e50fe5da3
    paragraph_quote: 'F-4-02, List of Contacts (05/13/2026) Introduction This topic
      contains contact information for Fannie Mae and other resources referenced in
      this Guide. Fannie Mae Contacts Fannie Mae Contacts The following table provides
      contact information for Fannie Mae and other resources for policies and requirements
      referenced in this Guide. Name Purpose Contact Information Payments Team For
      inquires on submission of bank instructions in the CRS payments_team@fanniemae.com
      Single-Family CPM Operations To report property acquisition to Fannie Mae NPDC_REOGram@fanniemae.com
      Custodial Accounting Team For inquiries regarding Forms 1013 and 1014 custodial_account@fanniemae.com
      Custodian Oversight and Monitoring Operations For executed Master Custodial
      Agreements (Form 2017); submission of Form 2001; notiﬁcation to Fannie Mae for
      document custodian ratings, non-compliance with eligibility or operational requirements,
      non-servicing transfer related ﬁle transfers, or any other document custodian
      related inquiries. custodian_oversight@fanniemae.com Exceptions Transaction
      Management Unit To notify Fannie Mae of military indulgence or submit Form 1022
      sailors_and_soldiers@fanniemae.com Fannie Mae Address for Instruments of Record
      For instruments of record relating to a single-family property that require
      the use of an address for Fannie Mae, including assignments of mortgages, foreclosure
      deeds, REO deeds, and lien releases. Fannie Mae 5600 Granite Parkway VII Plano,
      TX 75024 Fannie Mae Washington, DC oﬃce To indicate Fannie Mae ownership / trustee
      of a mortgage loan Midtown Center 1100 15th Street, NW Washington, DC 20005
      Tel: (800) 2FANNIE (232–6643) HomeStyle Renovation Mortgage To submit HomeStyle
      Renovation recourse removal requests, extension requests, documents, and notiﬁcations
      of decreases in “as completed” property value due to changes in scope of renovations
      Loan Quality Connect website Housing Counseling Services Provides counseling
      services for borrowers that have experienced a disaster event or ﬁnancial hardship
      (855) HERE2HELP (437-3243) or Fannie Mae''s consumer website Investor Reporting
      Representative To discuss speciﬁcs related to P&I, remitting, account, reporting,
      ARM adjustment error corrections, and convertible ARM plans or the required
      net yield New servicers not yet assigned an Investor Reporting Representative
      must call (800) 2FANNIE (232–6643) Loan Quality Center (LQC) Digital Data Control
      Team For inquiries related to Selling and/or Servicing Representations and Warranties
      Or For inquiries related to loan ﬁle and/or document submissions Or For inquiries
      related to lender request contact updates Digital_Data@fanniemae.com DDC_Inventory@fanniemae.com
      contact_updates@fanniemae.com LQC - CURE Loss Statement Team To obtain loss
      statements from Fannie Mae crt_fm_loss_statement_requests@fanniemae.com Published
      May 13, 2026 757 Name Purpose Contact Information SF CPM Division To notify
      Fannie Mae when funds are received for the unsecured portion of the debt for
      a conﬁrmed bankruptcy cramdown etm_delmods@fanniemae.com To obtain training
      on the submission process for the appropriate approval for excess attorney fees
      or excess foreclosure title or foreclosure sale publication costs excess_fee_request@fanniemae.com
      For questions regarding Request for Approval of Servicing or Subservicing Transfer
      (Form 629). servicing_transfers@fanniemae.com To request information related
      to a HomeSaver Advance note HSA_mailbox@fanniemae.com Form submission of the
      Elimination/Rescission Request Template elimination_requests@fanniemae.com To
      discuss partial releases with Fannie Mae; for submission of Form 236; for submission
      of requests for substitution of property securing a mortgage loan; to forward
      requests to waive certain rights under the mortgage loan to Fannie Mae; for
      mortgage loan debt that will not be fully satisﬁed in connection with a property
      seizure. partial_releases@fanniemae.com For all valuation requests related to
      short sales, Mortgage Releases, and bidding instructions valuation_operations@fanniemae.com
      For valuation questions and escalations related to borrower-requested MI terminations
      mi_terminations_escalations@fanniemae.com To request a Deﬁciency Waiver Template
      and subsequent approval of a waiver from Fannie Mae dj_waiver@fanniemae.com
      For questions regarding the preservation or waiver of deﬁciency claims deﬁciency_judgment@fanniemae.com
      For the following document submissions: • Quitclaim deeds for properties conveyed
      in error • Assignments of mortgage • Substitution of trustees • Conveyances
      or reconveyances of acquired properties • Loan modiﬁcations • Satisfactions/Discharges
      of paid oﬀ mortgage loans • Servicer LPOA requests to execute documents on Fannie
      Mae’s behalf • All other documents Fannie Mae Attn: SF CPM, Documents 5600 Granite
      Parkway VII Plano, TX 75024 CPM_Servicing_Documents@fanniemae.com For questions
      regarding Servicer Selection Form (Form 200) servicer_selection_form@ fanniemae.com
      For submission of the Forbearance Exception Request Template or repayment plan
      extension requests loss_mitigation@fanniemae.com Note: The servicer must include
      “Forbearance” or “Repayment Plan” in the subject line. For submission of the
      Bankruptcy Notiﬁcation Template ar_questions@fanniemae.com To request reimbursement
      for expenses in accordance with F-1-05, Expense Reimbursement Property 360 website
      For inquiries regarding property preservation and Form 1095 property_preservation@fanniemae.com
      For inquiries regarding the cancellation of property insurance reo_hazard_claims@fanniemae.com
      For submission of Form 176 hazard_loss@fanniemae.com For requesting Fannie Mae''s
      prior approval for referral to or continuation of foreclosure proceedings for
      disaster-impacted properties hazard_loss@fanniemae.com To correct an erroneous
      REOgram conﬁrmation npdc_completions@fanniemae.com For electronic submission
      of Form 183 loss_mitigation@fanniemae.com For submission of RD guarantee claim
      payment advice letters fnma_claims@fanniemae.com To request Fannie Mae approval
      for agreement revisions related to RD mortgage loans fnma_claims@fanniemae.com
      For submission of FHA, Section 184, and VA guaranty claim payment advice letters
      fnma_claims@fanniemae.com To request Fannie Mae approval for agreement revisions
      related to FHA, VA or HUD mortgage loans fnma_claims@fanniemae.com For questions
      regarding a property that was reconveyed from an insurer or guarantor fnma_claims@fanniemae.com
      For questions regarding payment of HOA or condo association fees and assessments
      post foreclosure sale HOA_Correspondence@fanniemae.com For questions regarding
      payment of taxes post foreclosure sale Tax_Correspondence@fanniemae.com For
      questions regarding payment of co-op corporation fees or assessments post foreclosure
      sale reo_coop@fanniemae.com For review of the transferee''s credit and ﬁnancial
      capacity for a modiﬁed mortgage loan loss_mitigation@fanniemae.com For access
      to DU for review of the transferee''s credit and ﬁnancial capacity The Single-Family
      Servicing Servicer Support Center at (800) 2FANNIE (232-6643) To obtain Fannie
      Mae''s prior approval for any suspension of a foreclosure action beyond 60 days
      to facilitate the processing of assistance from a mortgage assistance fund program
      provider loss_mitigation@fanniemae.com To obtain Fannie Mae''s assistance with
      appropriately completing a mortgage loan modiﬁcation when the mortgage is fully
      reinstated as a result of the application of the mortgage assistance funds during
      an active Trial Period Plan. loss_mitigation@fanniemae.com To submit a case
      for Fannie Mae''s review and approval if the servicer determines a borrower
      cannot aﬀord to pay the total outstanding non-interest bearing balance when
      it is due. loss_mitigation@fanniemae.com For questions regarding charge-oﬀ or
      second lien consideration requests charge_oﬀ@fanniemae.com Published May 13,
      2026 758 Name Purpose Contact Information Regional Oﬃces For situations not
      covered in the Servicing Guide or when instructed in the Servicing Guide to
      contact the regional oﬃce One South Wacker Drive, Suite 1400 Chicago, IL 60606–4667
      1700 Market Street, Suite 3100 Philadelphia, PA 19103 1075 Peachtree Street
      NE, Suite 1600 Atlanta, GA 30309 5600 Granite Parkway VII Plano, TX 75024 707
      Wilshire Boulevard Los Angeles, CA 90017 (800) 2FANNIE (232–6643) Servicing
      Representative For questions or to report information as outlined in this Servicing
      Guide Contact your Customer Account Team or the Single-Family Servicing Servicer
      Support Center. The Single-Family Servicing Servicer Support Center may be reached
      at (800) 2FANNIE (232–6643) Legal department For the following: • To report
      escalated matters to Fannie Mae, • To provide written notice of the transfer
      of ﬁles from one law ﬁrm to another, • To obtain approval for exceptions to
      Fannie Mae’s policies and requirements related to law ﬁrm management and oversight,
      or • To obtain approval to use an outsourcing company or third-party vendor
      for servicing responsibilities with respect to servicing loans in bankruptcy.
      default_attorney@fanniemae.com To inform Fannie Mae’s Legal department that
      an HOA refuses a release of lien; notify Fannie Mae of non-routine litigation
      and certain matters requiring escalation; and inform Fannie Mae of receipt of
      a notiﬁcation of a failure to comply with Texas Constitution Section 50(a)(6)
      Submit Form 20 To obtain speciﬁc instructions for reporting cross-border insolvency
      Submit Form 20 To notify Fannie Mae when the servicer reasonably believes that
      a due-on-sale (or due-on-transfer) provision is unenforceable by law or court
      exempt_transfers@fanniemae.com Note: The servicer must include "ACTION REQUIRED:
      TRANSFER OF OWNERSHIP REVIEW" in the subject line and include in the body of
      the email the Fannie Mae loan number, transferee relationship and timing of
      the transfer. Mortgage Servicing Rights Pledges To provide relevant documentation
      related to the pledge of servicing rights and transfer of interest in servicing
      income. msr_pledges@fanniemae.com Project Standards Team To notify Fannie Mae’s
      Project Standards Team if the servicer is advised for an HOA of a condo or PUD
      project of any proposed action that requires the consent of a speciﬁed percentage
      of the mortgage loan holders in the project. cpm_manage@fanniemae.com Voluntary
      Repurchases and Self-Reporting To submit a self-report or a voluntary repurchase
      request Loan Quality Connect website'
  judgment: false
