source:
  type: guide
  id: fnma-svc-d2-3.2-01
  authority: Fannie Mae Servicing Guide D2-3.2-01 — Forbearance Plan
  description: Fannie Mae Servicing Guide D2-3.2-01 — Forbearance Plan.
  coverage_tier: operative
obligations:
- id: fnma-svc-d2-3.2-01-full
  canonical_id: fnma-svc-d2-3.2-01-full
  section: Fannie Mae Servicing Guide D2-3.2-01 — Forbearance Plan
  type: do
  tags:
  - regulator-direct
  - fnma
  - servicing-guide
  - corpus-expansion
  - tier-operative
  primary_source:
    tier: 1
    authority: Fannie Mae Servicing Guide D2-3.2-01 — Forbearance Plan
    source_class: fnma-guide
    source_url: https://singlefamily.fanniemae.com/media/document/pdf/servicing-guide
    snapshot_id: cf63a82bbb4adfba
    fetched_at: '2026-05-22T23:53:19Z'
    content_hash: sha256:89df66c43baad07f8a8dd9d224492fff7d15e8839edba02ad0e74c7e50fe5da3
    paragraph_quote: 'D2-3.2-01, Forbearance Plan (04/08/2026) Introduction This topic
      contains the following: Determining Eligibility for a Forbearance Plan Forbearance
      Plan Terms Forbearance Plan Flexibilities for Borrowers with a Disaster-Related
      Hardship Contacting a Borrower During a Forbearance Plan Term Forbearance Plan
      Completion or Termination Handling Late Charges in Connection with a Forbearance
      Plan Determining Eligibility for a Forbearance Plan The servicer is authorized
      to evaluate the borrower for a forbearance plan without receiving a complete
      BRP. The following table provides the eligibility criteria for a forbearance
      plan at the time of evaluation. ✓ Eligibility Criteria for a forbearance plan
      The servicer must achieve QRPC with the borrower (see D2-2-01, Achieving Quality
      Right Party Contact with a Borrower) for additional information. Note: If the
      borrower’s hardship is due to a disaster event, the servicer is authorized to
      oﬀer a forbearance plan without achieving QRPC in accordance with Forbearance
      Plan Flexibilities for Borrowers with a Disaster-Related Hardship below. The
      borrower must have an eligible hardship. Note: While a BRP is not required,
      see the Mortgage Assistance Application (Form 710) for types of eligible hardships.
      The property securing the mortgage loan must be a principal residence. Note:
      If the borrower’s hardship is due to a disaster event, the property securing
      the mortgage loan may be a second home or an investment property. The property
      securing the mortgage loan must not be condemned or abandoned. Note: The property
      securing the mortgage loan may be vacant. If the servicer determines the borrower
      is not eligible for a forbearance plan but there are acceptable mitigating circumstances,
      it must request Fannie Mae’s prior written approval by submitting a completed
      Forbearance Exception Request Template. Generally, the servicer’s determination
      of acceptable mitigating circumstances is based on a review of the borrower’s
      complete BRP. Published May 13, 2026 324 Forbearance Plan Terms The borrower''s
      monthly payment must be reduced or suspended during the forbearance plan term.
      When the servicer requires the borrower to make reduced payments, the payment
      must be received on or before the last day of the month in which it is due,
      unless the servicer determines that acceptable mitigating circumstances caused
      the payment to be late. Forbearance plan terms must be in increments of no greater
      than three months at a time and must not be extended beyond a date that would
      exceed a cumulative term of 12 months as measured from the start date of the
      initial forbearance plan, or result in the mortgage loan becoming greater than
      12 months delinquent. For a forbearance plan to exceed the limits referenced
      above, the servicer is authorized to request Fannie Mae''s prior written approval
      by submitting a completed Forbearance Exception Request Template and must receive
      such approval before granting any additional term(s). See the requirements for
      requesting forbearance plan extensions for disaster-impacted borrowers in Forbearance
      Plan Flexibilities for Borrowers with a Disaster- Related Hardship, below. When
      the servicer initially oﬀers an arrangement that includes a combination of both
      forbearance and a repayment plan, the combined period must not exceed 36 months.
      For an MBS mortgage loan, the servicer must not allow a forbearance plan to
      extend beyond the last scheduled payment date of the mortgage loan. Additionally,
      the servicer must identify and distinguish the pool issue date and be familiar
      with the reclassiﬁcation requirements (see A1-3-06, Automatic Reclassiﬁcation
      of MBS Mortgage Loans for additional information). The forbearance plan details
      must be provided to the borrower with an Evaluation Notice. See Sending a Notice
      of Decision on a Workout Option in D2-2-05, Receiving a Borrower Response Package
      for additional information. Note: If the mortgage loan is a second lien mortgage
      loan, the servicer must include a provision for automatic termination of the
      forbearance plan when the ﬁrst lien mortgage loan goes into foreclosure. Forbearance
      Plan Flexibilities for Borrowers with a Disaster-Related Hardship If the borrower''s
      hardship is due to a disaster event (see Chapter D1-3, Providing Assistance
      to a Borrower Impacted by a Disaster Event for additional information) the servicer
      is authorized to oﬀer an initial forbearance plan term of up to 3 months without
      achieving QRPC if the property securing the mortgage loan is located in a FEMA-Declared
      Disaster Area eligible for Individual Assistance, the mortgage loan was current
      or less than two months delinquent at the time the disaster event occurred,
      and the mortgage loan is equal to or greater than one month delinquent. The
      servicer must continue attempts to achieve QRPC during this initial 3-month
      forbearance plan term. Published May 13, 2026 325 If a borrower with a disaster-related
      hardship requests additional time to resolve their hardship that would result
      in an extension beyond the thresholds outlined in Forbearance Plan Terms above,
      the servicer must submit each instance for Fannie Mae''s review and decision
      by submitting a completed Forbearance Exception Request Template. Contacting
      a Borrower During a Forbearance Plan Term The servicer must begin attempts to
      contact the borrower no later than 30 days prior to the expiration of any forbearance
      plan term and must continue outreach attempts until either QRPC is achieved
      or the forbearance plan term has expired. The following table provides the requirements
      the servicer must follow depending upon whether QRPC is achieved when the borrower’s
      hardship is not related to a disaster event. If QRPC... Then the servicer must
      determine... is achieved • if the borrower’s hardship has been resolved, • the
      borrower’s intention with respect to the property, and • whether the borrower
      needs to submit a complete BRP to be evaluated for other workout options. is
      not achieved • if the borrower is eligible for a payment deferral and, if eligible,
      solicit the borrower in accordance with D2-3.2-04, Payment Deferral; or • if
      the borrower is ineligible for a payment deferral but eligible for a Fannie
      Mae Flex Modiﬁcation, then the servicer must solicit the borrower in accordance
      with D2-3.2-06, Fannie Mae Flex Modiﬁcation. If the borrower has a disaster-related
      hardship, see Workout Hierarchy for When a Borrower is Aﬀected by a Disaster
      Event in D1-3-01, Evaluating the Impact of a Disaster Event and Assisting a
      Borrower for evaluating and soliciting the borrower for a workout option. See
      A4-2.1-04, Establishing Contact with the Borrower and D2-2-04, Sending a Borrower
      a Solicitation Package for a Workout Option for additional information on contacting
      the borrower and sending a Borrower Solicitation Package. Forbearance Plan Completion
      or Termination Once the forbearance plan is complete, one of the following must
      occur: the mortgage loan must be brought current through a reinstatement, Published
      May 13, 2026 326 the borrower is approved for another workout option, the mortgage
      loan is paid in full, or the servicer refers the mortgage loan to foreclosure
      in accordance with applicable law. The servicer must terminate the forbearance
      plan if it determines: the borrower failed to meet the terms speciﬁed in the
      Evaluation Notice, any of the eligibility criteria for the forbearance plan
      are no longer satisﬁed, the borrower’s hardship is resolved, or the borrower
      requests that the forbearance plan be terminated. Handling Late Charges in Connection
      with a Forbearance Plan The servicer must not accrue or collect late charges
      from the borrower during the forbearance plan. If the borrower defaults on the
      terms of the forbearance plan, the servicer is authorized to accrue late charges
      from the date the borrower defaulted on the plan. Recent Related Announcements
      The table below provides references to recently issued Announcements that are
      related to this topic. Announcements Issue Date Announcement SVC-2026-03 April
      8, 2026 Announcement SVC-2023-05 October 11, 2023 Announcement SVC-2020-04 September
      9, 2020'
  judgment: false
