source:
  type: regulation
  id: fhlmc-2403.2
  authority: Freddie Mac Single-Family Seller/Servicer Guide §2403.2 — Mortgage Selling Agents and user roles (12/17/25)
  description: "Freddie Mac Guide §2403.2 (Mortgage Selling Agents and user roles). Gap-fill (verbatim, ID-diff).\
    \ \n"
obligations:
- id: fhlmc-2403.2-0
  canonical_id: fhlmc-2403.2-0
  section: Freddie Mac Guide 2403.2
  description: '2403.2 Mortgage Selling Agents and user roles: (12/17/25) This section contains requirements related
    to: ■ Use of Selling Agents ■ User roles (a) Use of Selling Agents (i) Definitions Capitalized terms used herein,
    but not defined herein have the meanings set forth in the Glossary, Form 478, Secondary Market Advisor Selling
    A…'
  type: do
  tags:
  - regulator-direct
  - gap-fill
  - fhlmc-guide
  - section-complete
  primary_source:
    tier: 1
    authority: Freddie Mac Single-Family Seller/Servicer Guide §2403.2 — Mortgage Selling Agents and user roles
      (12/17/25)
    source_class: gse-guide
    source_url: https://guide.freddiemac.com/
    snapshot_id: 5869ee9e606cd4ae
    fetched_at: '2026-06-18T00:00:00+00:00'
    content_hash: sha256:9a1b23e5024bb369e7a59d36b3702383c11ace68b5d209fdef791bc8f955c637
    paragraph_quote: '(12/17/25) This section contains requirements related to: ■ Use of Selling Agents ■ User roles
      (a) Use of Selling Agents (i) Definitions Capitalized terms used herein, but not defined herein have the meanings
      set forth in the Glossary, Form 478, Secondary Market Advisor Selling Agent Agreement, Chapter 2401, Chapter
      2402 or elsewhere in the Guide. (ii) Use of Selling Agent A Secondary Market Advisor (SMA) and the Seller
      engaging the SMA must request Freddie Mac’s consent for the SMA to access and enter Loan Selling Advisor to
      perform secondary market services for the Seller on the Seller’s behalf, as Selling Agent, for each such Seller.
      The Seller and the SMA must comply with the following: ■ Every SMA must complete, execute and deliver to Freddie
      Mac a one-time Form 478. A single Form 478 applies to all Sellers for which secondary market services are
      performed. ■ The SMA must enter, or have entered, into a services agreement with one or more Sellers ■ The
      Seller must designate duly authorized employees, as described in Section 2403.2(b), of the Selling Agent who
      have been assigned roles (“User Roles”) to access, enter and use Loan Selling Advisor, on behalf of their
      employer, the Selling Agent, to perform services for the Seller. For cash or guarantor executions, the User
      Roles may be as follows: ❑ Closer/Shipper ❑ Exclusionary List ❑ Loan Manager ❑ Pipeline Manager; and'
    drafter_attestation: Verbatim from Freddie Guide §2403.2 body (max-gap occurrence), snapshot 5869ee9e606cd4ae;
      substring-verified.
  judgment: false
- id: fhlmc-2403.2-1
  canonical_id: fhlmc-2403.2-1
  section: Freddie Mac Guide 2403.2
  description: '2403.2 Mortgage Selling Agents and user roles: 403-3 ❑ Secondary Analyst The specific roles for
    cash executions may be Cash SMO or Price Sheet Analyst. The specific roles for guarantor executions may be Guarantor
    SMO, Security Wire Assignor or Rate Sheet Analyst. Immediately upon any of the SMA’s duly authorized employees’
    fi…'
  type: do
  tags:
  - regulator-direct
  - gap-fill
  - fhlmc-guide
  - section-complete
  primary_source:
    tier: 1
    authority: Freddie Mac Single-Family Seller/Servicer Guide §2403.2 — Mortgage Selling Agents and user roles
      (12/17/25)
    source_class: gse-guide
    source_url: https://guide.freddiemac.com/
    snapshot_id: 5869ee9e606cd4ae
    fetched_at: '2026-06-18T00:00:00+00:00'
    content_hash: sha256:9a1b23e5024bb369e7a59d36b3702383c11ace68b5d209fdef791bc8f955c637
    paragraph_quote: '403-3 ❑ Secondary Analyst The specific roles for cash executions may be Cash SMO or Price
      Sheet Analyst. The specific roles for guarantor executions may be Guarantor SMO, Security Wire Assignor or
      Rate Sheet Analyst. Immediately upon any of the SMA’s duly authorized employees’ first access to Loan Selling
      Advisor, the Seller, by and through the SMA, as Selling Agent, will be bound by the terms and conditions of
      Sections 2401.1 and 2402.2(e). (iii) Selling Agent and Related Third Party The SMA agrees that if Freddie
      Mac gives the SMA access to Loan Selling Advisor to perform secondary market services for a Seller, as principal,
      the SMA must do so as such Seller’s duly authorized Selling Agent and a Related Third Party as defined in
      the Glossary. (iv) Former Form 900SA exception Any Seller that has: (i) an SMA that is performing secondary
      market services for the Seller in Loan Selling Advisor under a services agreement, (ii) completed, signed
      and delivered to Freddie Mac either a form titled “Selling System Price Sheet Analyst User ID Request Form”
      and/or Form 900SA and/or Form 900 that was delivered to Freddie Mac on or before April 2, 2022, and (iii)
      authorized the SMA’s authorized employees to perform secondary market services in Loan Selling Advisor (excluding
      the User Roles of Setup Administrator or Setup Manager), is not immediately required to identify User Roles
      as required in Section 2403.2(b) to Freddie Mac, unless and until it is necessary to do so because the SMA
      and/or Seller need to: (A) add, modify or delete any SMA authorized employees and/or (B) add or change secondary
      market services and “User Roles.” (v) Loan Selling Advisor access and security The Seller and Selling Agent
      both acknowledge and agree that Loan Selling Advisor is Freddie Mac’s proprietary system and access to Loan
      Selling Advisor is provided by Freddie Mac in its sole and absolute discretion. The Seller and Selling Agent
      also agree that each will keep the Seller-provided information updated and current by making sure that the
      authorized users identified are accurate and true. Changes to the authorized users identified must be made
      according to this section and Sections 2401.1(f) and 2403.2(b). The Seller and Selling Agent represent and
      warrant to (and covenant with) Freddie Mac that only duly authorized employees of the SMA have been provided
      with their own individual access to Loan Selling Advisor. Without limiting the application of any other representation
      or warranty to (or covenant with) Freddie Mac under the Guide or any'
    drafter_attestation: Verbatim from Freddie Guide §2403.2 body (max-gap occurrence), snapshot 5869ee9e606cd4ae;
      substring-verified.
  judgment: false
- id: fhlmc-2403.2-2
  canonical_id: fhlmc-2403.2-2
  section: Freddie Mac Guide 2403.2
  description: '2403.2 Mortgage Selling Agents and user roles: 403-4 other agreement, the Seller and Selling Agent
    further represent and warrant to (and covenant with) Freddie Mac that the Seller and Selling Agent must: ■ Safeguard
    User IDs and passwords to Loan Selling Advisor ■ Adopt security measures to prevent sharing, loss, theft, or
    un…'
  type: do
  tags:
  - regulator-direct
  - gap-fill
  - fhlmc-guide
  - section-complete
  primary_source:
    tier: 1
    authority: Freddie Mac Single-Family Seller/Servicer Guide §2403.2 — Mortgage Selling Agents and user roles
      (12/17/25)
    source_class: gse-guide
    source_url: https://guide.freddiemac.com/
    snapshot_id: 5869ee9e606cd4ae
    fetched_at: '2026-06-18T00:00:00+00:00'
    content_hash: sha256:9a1b23e5024bb369e7a59d36b3702383c11ace68b5d209fdef791bc8f955c637
    paragraph_quote: '403-4 other agreement, the Seller and Selling Agent further represent and warrant to (and
      covenant with) Freddie Mac that the Seller and Selling Agent must: ■ Safeguard User IDs and passwords to Loan
      Selling Advisor ■ Adopt security measures to prevent sharing, loss, theft, or unauthorized disclosure or use
      of User IDs and passwords to Loan Selling Advisor and information in Loan Selling Advisor ■ Notify Freddie
      Mac as soon as practicable and, in any event, no later than within one Business Day in the event: ❑ Any authorized
      User’s (a) name change, (b) position/title change, (c) employment termination, (d) authorization termination
      or (e) authorization expiration by submitting changes per Section 2403.2(b) or by e-mailing Freddie Mac at
      CSA_Operations@FreddieMac.com ❑ Of any loss, theft or unauthorized disclosure or use of any authorized User''s
      User ID and password to Loan Selling Advisor by e-mailing Freddie Mac at CSA_Operations@FreddieMac.com; and
      ❑ Either the Seller or Selling Agent become aware of or has reason to believe that an authorized user’s access
      to Loan Selling Advisor is no longer secure for any reason by e-mailing Freddie Mac at CSA_Operations@FreddieMac.com
      (vi) Indemnification The Seller hereby indemnifies and holds Freddie Mac and its respective directors, officers,
      employees, agents, designees, successors and assigns harmless for any and all liabilities, obligations, damages,
      penalties, actions, judgments, suits, disbursements, losses, costs and expenses of any kind or nature. This
      includes reasonable legal fees and expenses of counsel, court costs and costs of appeal which may be imposed
      on, incurred by, or asserted against Freddie Mac as the result of any of Selling Agent’s errors, omissions,
      negligence, breaches, gross negligence, willful misconduct or malicious conduct when accessing, entering and/or
      using Loan Selling Advisor. This indemnification applies without limiting other representations, warranties,
      or covenants with Freddie Mac outlined in the Guide or any other agreement. (vii) Form 478 Every SMA which
      is already in Loan Selling Advisor on behalf of a Seller must complete, execute and deliver Form 478 to Freddie
      Mac. Failure to do so may result in suspension of the SMA’s access to Loan Selling Advisor. (b) User roles'
    drafter_attestation: Verbatim from Freddie Guide §2403.2 body (max-gap occurrence), snapshot 5869ee9e606cd4ae;
      substring-verified.
  judgment: false
- id: fhlmc-2403.2-3
  canonical_id: fhlmc-2403.2-3
  section: Freddie Mac Guide 2403.2
  description: '2403.2 Mortgage Selling Agents and user roles: 403-5 (i) The Seller’s roles In connection with use
    of Loan Selling Advisor®, the Seller must provide information to Freddie Mac regarding authorized Loan Selling
    Advisor users and their designated user roles. The Seller must submit its duly authorized employees, or, if
    using a S…'
  type: do
  tags:
  - regulator-direct
  - gap-fill
  - fhlmc-guide
  - section-complete
  primary_source:
    tier: 1
    authority: Freddie Mac Single-Family Seller/Servicer Guide §2403.2 — Mortgage Selling Agents and user roles
      (12/17/25)
    source_class: gse-guide
    source_url: https://guide.freddiemac.com/
    snapshot_id: 5869ee9e606cd4ae
    fetched_at: '2026-06-18T00:00:00+00:00'
    content_hash: sha256:9a1b23e5024bb369e7a59d36b3702383c11ace68b5d209fdef791bc8f955c637
    paragraph_quote: '403-5 (i) The Seller’s roles In connection with use of Loan Selling Advisor®, the Seller must
      provide information to Freddie Mac regarding authorized Loan Selling Advisor users and their designated user
      roles. The Seller must submit its duly authorized employees, or, if using a Selling Agent, the Seller may
      designate the Selling Agent’s duly authorized employees as described in Section 2403.2(a) by completing and
      submitting the Freddie Mac Access Manager Administrator Registration form (i.e., FAM Form) or the Loan Advisor
      Registration form (i.e., LAR Form). Upon receipt of the FAM Form or LAR Form, Freddie Mac will provide the
      Seller with user IDs and passwords for the designated individuals. (See Section 2403.4(b) with respect to
      system security and the Seller’s responsibility.) Any employee identified within the FAM Form or within the
      LAR Form as performing the External Seller Setup Manager role must be designated by the Seller as an Authorized
      Employee, authorized to provide Freddie Mac with instructions (or modify instructions) to transfer funds or
      securities on the Seller’s behalf in connection with the sale of Mortgages to Freddie Mac on the Seller’s:
      ■ Form 988SF, Certificate of Incumbency for a Bank, Savings Bank, Savings and Loan Association, Credit Union,
      Corporation or Limited Liability Company ■ Form 988SF-HFA, Certificate of Incumbency for Housing Finance Agency;
      or ■ Form 989SF, Certificate of Incumbency for Limited Partnerships, as applicable (See Section 2201.1 for
      more information regarding Certificate of Incumbency requirements.) In addition, any Administrator designated
      as such on the FAM Form must likewise be designated by the Seller in the applicable Certificate of Incumbency
      identified above. (ii) Document Custodian roles In connection with use of Loan Selling Advisor, the Document
      Custodian must provide information to Freddie Mac regarding Document Custodian’s authorized Loan Selling Advisor
      users and their designated user roles by completing and submitting the FAM Form or LAR Form. The Document
      Custodian must submit this information to Freddie Mac for each Seller with which the Document Custodian has
      established a custodian relationship, in accordance with Section 2202.2. Upon receipt of the completed FAM
      Form or LAR Form, Freddie Mac will assign user roles in Loan Selling Advisor and issue user IDs and/or passwords
      to Authorized Users.'
    drafter_attestation: Verbatim from Freddie Guide §2403.2 body (max-gap occurrence), snapshot 5869ee9e606cd4ae;
      substring-verified.
  judgment: false
- id: fhlmc-2403.2-4
  canonical_id: fhlmc-2403.2-4
  section: Freddie Mac Guide 2403.2
  description: '2403.2 Mortgage Selling Agents and user roles: 403-6 By executing the FAM or LAR Form, the Document
    Custodian represents and warrants to, and covenants with, Freddie Mac that Freddie Mac may rely on the information
    contained in the completed FAM Form and LAR Form. To add, remove or change a user role, a Document Custodian
    mus…'
  type: do
  tags:
  - regulator-direct
  - gap-fill
  - fhlmc-guide
  - section-complete
  primary_source:
    tier: 1
    authority: Freddie Mac Single-Family Seller/Servicer Guide §2403.2 — Mortgage Selling Agents and user roles
      (12/17/25)
    source_class: gse-guide
    source_url: https://guide.freddiemac.com/
    snapshot_id: 5869ee9e606cd4ae
    fetched_at: '2026-06-18T00:00:00+00:00'
    content_hash: sha256:9a1b23e5024bb369e7a59d36b3702383c11ace68b5d209fdef791bc8f955c637
    paragraph_quote: '403-6 By executing the FAM or LAR Form, the Document Custodian represents and warrants to,
      and covenants with, Freddie Mac that Freddie Mac may rely on the information contained in the completed FAM
      Form and LAR Form. To add, remove or change a user role, a Document Custodian must submit a FAM Form or LAR
      Form. Note: See Section 2403.4(b) for requirements related to information security. (iii) Warehouse Lender
      roles In connection with use of Loan Selling Advisor, the Warehouse Lender must provide information to Freddie
      Mac regarding the Warehouse Lender’s authorized Loan Selling Advisor Administrators, other Authorized Employees
      and their designated user roles. (See Section 6305.4(c)(ii) regarding the Warehouse Lender’s use of and access
      to Loan Selling Advisor.) The Warehouse Lender must submit this information to Freddie Mac by completing and
      submitting Form 990SF, Agreement and Certificate of Incumbency: Warehouse Lender and adding its Authorized
      Employees in Loan Selling Advisor. To add, remove or change any user role, a Warehouse Lender must submit
      a FAM Form or LAR Form. By executing Form 990SF, the Warehouse Lender represents and warrants to, and covenants
      with, Freddie Mac that Freddie Mac may rely on the information on the Form 990SF until the Warehouse Lender
      adds, modifies, or removes an Authorized Employee by submitting a new Form 990SF. See Section 2403.4(b) for
      requirements related to information security.'
    drafter_attestation: Verbatim from Freddie Guide §2403.2 body (max-gap occurrence), snapshot 5869ee9e606cd4ae;
      substring-verified.
  judgment: false
