source:
  type: guide
  id: fnma-svc-d2-2-01
  authority: Fannie Mae Servicing Guide D2-2-01 — Achieving Quality Right Party Contact
    with a Borrower
  description: Fannie Mae Servicing Guide D2-2-01 — Achieving Quality Right Party
    Contact with a Borrower.
  coverage_tier: operative
obligations:
- id: fnma-svc-d2-2-01-full
  canonical_id: fnma-svc-d2-2-01-full
  section: Fannie Mae Servicing Guide D2-2-01 — Achieving Quality Right Party Contact
    with a Borrower
  type: do
  tags:
  - regulator-direct
  - fnma
  - servicing-guide
  - corpus-expansion
  - tier-operative
  primary_source:
    tier: 1
    authority: Fannie Mae Servicing Guide D2-2-01 — Achieving Quality Right Party
      Contact with a Borrower
    source_class: fnma-guide
    source_url: https://singlefamily.fanniemae.com/media/document/pdf/servicing-guide
    snapshot_id: cf63a82bbb4adfba
    fetched_at: '2026-05-22T23:53:19Z'
    content_hash: sha256:89df66c43baad07f8a8dd9d224492fff7d15e8839edba02ad0e74c7e50fe5da3
    paragraph_quote: D2-2-01, Achieving Quality Right Party Contact with a Borrower
      (11/14/2018) Introduction This topic contains information on achieving quality
      right party contact with a borrower. Achieving Quality Right Party Contact with
      a Borrower Achieving Quality Right Party Contact with a Borrower QRPC is a uniform
      standard for communicating with the borrower, co-borrower, or a trusted advisor
      (collectively referred to as “borrower”) about resolution of the mortgage loan
      delinquency. The servicer must make every attempt to achieve QRPC. The purpose
      of QRPC is to determine the reason for the delinquency and whether it is temporary
      or permanent in nature, determine the occupancy status of the property, determine
      whether or not the borrower has the ability to repay the mortgage loan debt,
      educate the borrower on the availability of workout options, as appropriate,
      and obtain a commitment from the borrower to resolve the delinquency. Recent
      Related Announcements There are no recently issued Announcements related to
      this topic. Published May 13, 2026 294
  judgment: false
